Case Manager, Sr. coordinates the overall interdisciplinary plan of care for patients, from admission to discharge. Monitors care and acts as a liaison between patient/family, healthcare personnel, and insurers. Being a Case Manager, Sr. evaluates the needs of the patient, the resources available, and recommends and facilitates the plan for the best outcome. Develops a discharge plan that provides the best available resources to meet ongoing patient needs and that encourages compliance with medical advice. Additionally, Case Manager, Sr. identifies patient care issues and suggests revisions to or new clinical pathways to improve quality of care. May also be responsible for conducting utilization reviews. Typically requires a bachelor's degree of Nursing. Typically reports to a head of a department/unit. Requires Registered Nurse (RN). The Case Manager, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Case Manager, Sr. typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
Our company is a Life Insurance & Consulting Services firm located in Phoenix, Arizona that specializes in wealth accumulation techniques, estate-planning strategies, life insurance consulting, employee benefits, non-qualified executive benefit programs, income protection and business planning.
Our firm is seeking a Senior Life Insurance Field Underwriter that would be responsible for the coordination of all aspects of the underwriting, case management, and implementation process for new business. This includes developing and managing the underwriting process to providing efficient, proactive service to clients, understanding life insurance products and companies, and the implementation process. The Underwriter will also be expected to engage in frequent communication with the Client Relationship Managers, life insurance companies, and internal resources to manage expectations appropriately and provide first class client service throughout the process.
Essential Functions:
Must have a complete understanding of how to process New Business applications for Life Insurance
Communicate on a daily basis with Client Relationship Managers and multiple Insurance Companies in order to expedite the underwriting process
Communicate professionally, concisely, and effectively with internal and external clients on all issues pertaining to any New Business
General underwriting case management
Ensure that regular written status updates are sent to clients and producer either directly or through the producer
Conduct 15-30 minute telephone interviews with clients to collect their personal, medical and avocation history
Schedule insurance medical exams, send reminders and follow up to ensure successful completion
Coordinate ordering of APS records and review records upon receipt
Write detailed cover letters to insurance companies to present the case in a favorable light by assembling a comprehensive case file for underwriting submission. This will include an introduction letter explaining the case, details of inforce coverage, medical records, financial information and any other pertinent data
Negotiate with carrier underwriters for best possible risk classification
Understand how final offers will impact the case design and work cooperatively with design analysts to update the design appropriately
Complete and review life insurance application paperwork
Schedule client third party telephone interviews
Work with client’s advisors to obtain trust and/or LLC information and financial justification letters
Perform detailed application reviews of paperwork for fellow underwriters
Follow up on case status with insurance company
Review policy upon receipt, have errors corrected, and prepare policy for delivery
Ensure trust or LLC accounts are established where applicable and coordinate funding with client and producer
Coordinate signatures on delivery requirements and submit to insurance company to place coverage in-force
Consistently and effectively update case information in the firm database
Breakdown underwriting files and inform Client Administration team of future administrative obligations for the portfolio
Travel to meet with the client for application completion on an as needed basis
Contracting and Licensing
Ensure all agent’s contracts and licenses are current
Notify agent of deadlines regarding continuing education
Monitor status of ongoing continuing education requirements
Other Duties
Back up receptionist for answering phones according to rotation schedule
Qualifications:
4-5 years of Life Insurance Case Management experience at a brokerage or insurance company
Knowledge of new business processes, forms, carrier underwriting requirements and case management in a brokerage environment
Ability to anticipate potential issues and communicate quickly and effectively to resolve those issues
Strong knowledge of life insurance terminology (preferred)
Knowledge of broker dealer and licensing preferred
Strong understanding of risk classifications
General medical knowledge (ability to read Attending Physician Statements)
Strong interpersonal and communication skills – written and verbal
Strong marketing and negotiating skills
Strong problem-solving skills
Proficient in Word and Excel
Ability to work in a fast paced environment along a steep learning curve
Ability to adapt to changing processes and evolution
Ability to organize, prioritize and mange multiple tasks and requests
Ability to work under pressure and meet deadlines
Highly detail oriented
Compensation/Benefits:
Will be provided upon request