Sandpiper Community, Mt. Pleasant

Premier Senior Living

POSTION SUMMARY:

The purpose of this position is to evaluate facility need, order and maintain adequate resident care supplies and all other supplies as requested. To maintain an efficient, accurate system to identify charges for resident care supplies.

EDUCATION REQUIREMENTS:

High school diploma or eqnivalency and Certified Nursing Assistant in the state currently employed.

EXPERIENCE REQUIREMENTS:

At least one year clerical experience, preferably in a medical office or healthcare environment.

JOB KNOWLEDGE:

Ability to use personal computer to perform duties as required.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Company. Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
• Understands and applies aspects of cultural diversity in his/her daily delivery of resident care (see attached Trans-cultural Competency Performance Annraisal addendum)
• Understands and applies aspects of cultural diversity appropriate to resident populations served (see attached Trans-cultural Competency Performance Annraisal addendum)

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Produces high quality documentation as evidence by the following:
  • Evaluate the facility resident care supply needs.
  • Develop an efficient system to order adequate resident care supplies.
  • Order adequate resident care supplies.
  • Maintain adequate resident care supplies.
  • Maintain an efficient system for storing resident care supplies for prompt retrieval.
  • Develop and maintain an efficient, accurate system to identify charges for resident care supplies.
  • Perform all duties assigned in an effective and timely manner.
  • Be responsible for collecting data on the amount of supplies needed from each resident care area.
  • Identify type and amount of each item to be stocked. Maintain supplies in a neat, clean and organized manner.
  • Follow instructions for proper storage of supplies.
  • Receive, review and have requisitions approved before ordering.
  • Keep accurate, organized records of the type and amount of supplies received.
  • Receive incoming supplies and verify with original purchase order.
  • Receive or unload supplies and distribute stock and/or store in a neat, efficient and safe manner.
  • Send invoices to business office promptly for payment
  • Report all problems with obtaining supplies promptly to administration.
  • Report any problems with ordering of supplies promptly to administration.
  • Understand and maintain records related to the facility resident charge system in an accurate, neat and organized manner.
  • Provide the business office with accurate charges for supplies used by individual residents.
  • Work cooperatively with nursing staff and with facility suppliers.
  • Provide accurate reports to administration of the type and amount of supplies received.
  • Performs all other duties as assigned by Management.