Chemical Dependency Director directs chemical dependency and substance abuse treatment and recovery programs. Leads, supports, and develops care team members. Being a Chemical Dependency Director oversees services from intake through discharge for continuity and quality of client care. Prioritizes client safety and directs crisis management. Additionally, Chemical Dependency Director develops and administers approved standards and guidelines, ensures all licensing and accreditation requirements are maintained. Establishes and administers recordkeeping and reporting processes. Requires a bachelor's degree. Requires Licensed Chemical Dependency Counselor (LCDC). Typically reports to a director. The Chemical Dependency Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Chemical Dependency Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Customer Service Representative is responsible for acting as a liaison between the company and our customers as well as our Sales Representatives. The Customer Service Representative will assist customers and sales representatives with orders, complaints, questions, order changes and/or cancelations, customer invoicing, and credits. They will provide a high level of customer service in a calm, professional and productive manner. This role will report to the Customer Service Manager and will serve as a backup to the Manager as needed.
Essential Job Duties and Responsibilities:
· Approve and update sales orders in the system upon submission by the sales staff.
· Enter new sales orders for sales representatives and/or customers via phone or email submissions.
· Approve new customer accounts when entered in the system by Sales Representatives checking for accuracy and ensuring accounts are not duplicated.
· Answer incoming phone calls and respond to incoming emails with a high level of professionalism.
· Assist customers and Sales Representatives with placing, changing, or canceling orders.
· Identify and assess customer needs to achieve customer satisfaction.
· Provide accurate, valid, and complete information to the customer and Sales Representatives to answer questions and solve issues.
· Maintain customer records by updating account information in the system.
· Process customer invoicing and credits.
· Assist department manager with reconciling offsite inventory management.
· Contribute to team effort by accomplishing goals set for the department.
Required Knowledge, Skills, and Abilities:
· Experience with NetSuite ERP System is preferred but not required.
· Proven customer support experience required.
· Strong phone contact handling and active listening skills are required.
· Ability to adapt/respond to different types of characters and situations.
· Strong and professional communication/comprehension skills - verbal and written.
· Ability to multi-task and prioritize, managing time effectively with limited supervision.
· High level of skill with Microsoft Office.
· Strong attention to detail.
· Ability to analyze problems, collect data, determine root causes and provide solutions.
Education and/or Experience Required:
· High School Diploma or Equivalent Experience required.
· Minimum 2 years of customer service related experience required.
Job Type: Full-time
Pay: $18.00 - $22.95 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: Hybrid remote in Salt Lake City, UT 84118