Description
THE ROLE
Reporting to the Service Area Chief Executive (CE), the Chief Administrative Officer provides leadership, direction, planning, and oversight of operational matters for the ministry. Under the general direction of the Service Area CE, the Chief Administrative Officer (CAO) is the key leader for the ministry.
The CAO provides high level administrative oversight of their ministry's daily operations including:
- Day to day operations of the medical center that ensures quality, safety, engagement of caregivers and providers and patient experience
- Monitor, assess and enhance operational processes to achieve key hospital objectives and metrics
- Leads initiatives that improve resource management, quality of care, safety, and overall stakeholder satisfaction
- Responsible for the overall operating budget performance, staff productivity/efficiency, key contracts, and operational accountability for
- select service lines.
- Establish and maintain relationships with both internal and external stakeholders including caregivers, core leaders, physicians, leadership
- with other ministries within the Oregon Service Area, Yamhill service area advisory council members, government officials, and other key
- individuals, groups, or organizations required to foster a strong leadership team.
ESSENTIAL FUNCTIONS
The CAO, Newberg Medical Center will have the following accountabilities:
- Mission and Values: Role models and leads the Mission, Core Values, and Providence Promise daily through language and action
- Regulatory and accreditation: Serves as the executive lead, collaborating with the Chief Medical Officer and Chief Nursing Officer, when engaging in regulatory or governing organization site surveys
- Results-Based Leadership: Drives high standards for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals; derives satisfaction from goal achievement and continuous improvement for clinical, operational and financial metrics
- Caregiver and Provider Experience: Engage, empower, and partner with caregivers, leaders, and providers to support their job satisfaction, quality, safety, innovation with a focus on the overall experience of the delivery of care
- Business Acumen: Manages the budget and engages in the budgeting process for the hospital demonstrating a keen understanding of basic business operations and the organizational levers that drive profitable growth; draws from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation
- Cultivating Clinical and Business Partnerships: Initiates and maintains strategic relationships with stakeholders inside and outside the health system to advance clinical, operational, and strategic goals
- Driving Execution: Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results
- Making Healthcare Operations Decisions: Secures and compares information from multiple sources to identify operations and business issues; commits to an action after weighing alternative solutions against important decision criteria
- Building Healthcare Talent: Establishes systems and processes, in collaboration with executive leaders to attract, develop, engage, and retain talented employees; creates a work environment where people can realize their full potential thus allowing the organization to meet current and future clinical, operations, and other business challenges
- Coaching and Developing Others: Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities
- Compelling Communication: Clearly and succinctly conveys information and ideas to individuals and groups; communicates in a focused and compelling way that captures and hold others' attention
- Empowerment/Delegation: Shares authority and responsibilities with others to move decision making and accountability downward through the organization , empowering individuals, and caregivers to stretch their capabilities and accomplish the collective hospital priorities.
- Influence: Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interests in the arena of clinical, financial, operational, and strategic goals
- Leading Change: Identifies and drives organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services.
- Seizing Market Opportunities: Uses one's understanding of key market drivers to create and seize business and patient service opportunities, expand into new markets, and launch innovative patient services.
- Setting Healthcare Strategy: Establishes and commits to a long-term business direction, in partnership with the executive team, after considering clinical and financial data, resources, market drivers, and organizational values; anticipates and responds to shifts within the market, technology or policy environment that influence the delivery, management and financing of healthcare.
- Executive Disposition: Demonstrates a poised, credible, and confident demeanor that reassures others and commands respect; conveys an image that is consistent with the organization's Mission and Values
QUALIFICATIONS
- Master’s degree in health administration, Hospital Administration, Business Administration, Healthcare, or related field
- 5 years of senior leadership position in an acute care hospital or medical center
- 7 years of progressively responsible leadership positions in health care field
- Broad knowledge and understanding of trends and changes taking place in health care and the implications of those changes
- Ability to lead the operational management of organization through transition and growth within a complex, matrixed organization
- Strong working knowledge of hospital operations, patient safety and quality, financial management and caregiver engagement
- Leadership experience and demonstrated ability to work with physician leaders
- Ability to lead organization through a transition process
- Problem-solver who involves others in key decisions but assures timely decisions
- Ability to establish relationships with diverse groups, strong communication, and good listening skills
- Ability to articulate and demonstrate the Mission, Vision, and Core Values to employees, physicians, and other providers and groups
- Ability to focus on and energize a group in pursuit of present and future goals. Ability to develop and manage diverse and effective teams
- Exhibits the ability to integrate thought, values, and action in seizing opportunity and taking calculated risks to attain superior performance and outcomes
- Ability to ensure that continuous improvement occurs on the team and within the organization
- Demonstrates personal and interpersonal qualities that engender confidence, trust, credibility, and a positive regard by others as someone who is reliable
- Ability to articulate and demonstrate the Mission, Vision, and Core Values to caregivers, providers, physicians, and external stakeholders
- Personal values consistent with those of Providence Health and Services.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Requsition ID: 256916
Company: Providence Jobs
Job Category: General Operations
Job Function: Operations
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 5008 PNMC GENERAL ADMIN
Address: OR Newberg 1001 Providence Dr
Work Location: Providence Newberg Medical Ctr-Newberg
Pay Range: $96.03 - $175.42
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.