Client/Server Operations Manager jobs in Iowa

The University of Iowa Health Care, Department of Pharmaceutical Care is seeing a full-time Pharmacy Manager to join the team.  The Ambulatory Pharmacy Manager will serve as the Pharmacist in Charge of the central fill and mail facility, a new site in the UI Ambulatory Pharmacy network located in northeast Iowa City. They will provide leadership and development to pharmacists, pharmacy technicians and support staff within Ambulatory Care Pharmacy. Responsibilities include oversight of central fill and mail operations (specialty and non-specialty), USP compounding compliance, accreditation and participation on other department and hospital committees as needed. This position will collaborate with leadership and staff to promote safe, optimal and cost-effective medication use processes. This position will also work closely with the director of ambulatory pharmacy services, ambulatory assistant directors, ambulatory care managers and ambulatory care technician supervisors to improve patient safety through innovations in technology and/or new program development and implementation. These activities require effective communication, organizational skills, strategic planning, personnel supervision, data management and reporting, process evaluation and improvement, and staff development/training. A considerable amount of innovation, independence, creativity, and flexibility are required in the decision making and problem-solving process.

Position Responsibilities:

Pharmaceutical Care Operations

·         Assists in the planning of the delivery and improvement of pharmacy services, programs and personnel both on and off campus. Assigns tasks to staff and monitors individual and team progress.

·         Assists ambulatory care pharmacy managers to coordinate the overall ambulatory care pharmacy services and to identify and evaluate outcomes measures to maximize productivity, clinical outcomes, and financial impact.

·         Works with the ambulatory care pharmacy leadership team in the development and implementation of staff competencies and credentialing within ambulatory care pharmacy services.

·         Ensures compliance with regulations related to the provision of pharmacy services.

·         Creates an environment that encourages high performance and teamwork. 

·         Works with members of the pharmacy team and other departments to implement systems for patient care.

·         Coordinates with delivery and courier services to ensure effective medication delivery operations. 

Education

·         Educates clinic providers and staff as well as external parties regarding services provided by ambulatory care pharmacy staff.

·         Serves as a preceptor for pharmacy students and residents.

·         Provides didactic education at College of Pharmacy as needed and appropriate.

·         Creates synergy between practice initiatives and PharmD student and resident rotations.

·         Communicates new services or procedures to pharmacy staff and others who may be affected. 

Health Care System Improvement

·         Evaluates problems/concerns identified by staff in collaboration with leadership team to create a safe and effective solution to meet the clinical service goals of the Department and University of Iowa Health Care.

·         Participates in developing, monitoring, and reporting pharmacy practice standards for the department of pharmacy.

·         Provides guidance regarding appropriate expenditure of time and resources for ambulatory care pharmacy services.

·         Collaborates with leadership to identify high priority outcomes that are actionable by pharmacists who provide ambulatory care clinical services.

·         Participates in the planning and implementation of new programs and services.

·         Evaluates and analyzes projects, develops project specifications, and creates and implements project plans to successfully meet goals and objectives.  

·         Plans, implements, and evaluates new clinical and technical processes including multi-disciplinary groups for program/service.

Compliance and Regulatory Management

·         Serve as a member on the Non-Sterile Compounding and Specialty Pharmacy Quality Committees.

·         Ensures compliance with accreditation standards and with federal, state, and local regulations.

·         Assists in evaluation of new medication therapies.

·         Involves staff in department quality improvement initiatives.

·         Provides consultation on department medication safety initiatives and works with team to implement hospital-wide safety initiatives.

·         Completes and maintains compliance with all competencies and educational requirements. 

Human Resource Management

·         Hires, develops, and manages the performance of staff.

·         Coordinates and leads team and staff meetings for assigned areas of responsibility.

·         Assures staff are compliant with UI policies and procedures, laws and regulations.

·         Conducts evaluations on personal performance at the workplace and recommends improvement plans.

·         Works with staff on an ongoing basis to improve performance, guides and coaches staff in solving problems which arise in a day-to-day routine. 

·         Collaborates with the appropriate ambulatory care pharmacy managers to coordinate scheduling and coverage of ambulatory care clinical pharmacy services.

·         Monitors the progress of assignments and performance of daily responsibilities for all assigned personnel, coaches and disciplines staff as necessary.

·         Measures employee satisfaction and implementation of improvement initiatives. 

Financial Management

·         Understands billing processes for take-home prescriptions.

·         Assists with gathering of information on supporting charges or drug utilization.

·         Assists with standardized process for medication assistance programs.

TECHNICAL COMPETENCIES

Accountability 

·         Creates a team environment of accountability and commitment for reaching project goals.

·         Responsiveness to concerns identified by department leadership.

·         Reinforces positive contributions and recommends adjustments for improving outcomes.

·         Documents knowledge that can be transferred to others. 

·         Helps others identify and work around problems that could impede progress.

Decision Making and Critical Thinking

·         Assists in assessing risks, benefits and consideration of alternatives. 

·         Recognizes, clarifies, and prioritizes concerns.

·         Identifies, obtains, and organizes relevant data and ideas.

Drug Utilization and Review (DUR) / Business Intelligence

·         Helps in DUR planning.

·         Participates in collecting and evaluating data to identify drug use problems.

·         Keeps current with outpatient reimbursement guidelines and trends, and recommends changes as needed.

Effective Communications

·         Communicates well downward, upward, and outward.

·         Adapts documents and presentations for intended audience. 

·         Maintains focus on the topic at hand.