Client Services Director - Home Care jobs in Connecticut

Summary/objective 

The Director of Private Client Services oversees the private client services team and provides administrative support to one or more Financial Advisors or Partners of the firm. Responsibilities include opening new accounts, creating households in the CRM, cashiering, ACH transfers, assisting clients, researching client problems, maintaining account records, and preparing client communication. Additional duties include scheduling client meetings, maintaining outlook calendars, and assisting with travel schedules. 

An essential function of the role will be to provide leadership to the Client Service team. 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Performs all aspects of the Senior Client Associate role plus: 

• Leads and manages Client Service team in Westport, CT location. 
• Clearly communicates performance expectations to members of their team. 
• Controls work distribution between Client Associates.  
• Coordinates and approves PTO and other leave within their department and ensures sufficient coverage is in place. 
• Provides continuous feedback and coaching to team members regularly.  
• Responsible for staff development, leadership coaching and associate engagement.  
• Responsible for new hire training.   
• Educates all Client Service team members when there are changes in processes.   
• Participates in completion of year-end reviews for members of their team. 
• Assists clients. 
• Researches client issues. 
• Prepares and processes client documentation. 
• Opens new client accounts and creates households. 
• Maintains client records. 
• Executes cashiering, money movement, and ACH requests. 
• Meets with clients and assists with paperwork. 
• Oversees and meets with Client Service team to review new private client initiatives. 
• Prepares client communication. 
• Answers incoming client calls. 
• Oversees general office management. 
• Oversees the ordering of office supplies. 
• Ensures Client Service team maintains look and tidiness of office space. 
• Participates in new initiatives and projects. 

Competencies 

• Communication Proficiency. 
• Teamwork. 
• Technical Capacity. 

Supervisory Responsibility  

This position has supervisory responsibilities. 

Work Environment  

This job operates in a professional office setting. This position uses common office apparatus such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

The physical demands described here represent those that are required by an employee to successfully perform the essential job functions.  

This job requires the employee to regularly talk and hear. Additionally, the employee is often required to stand; walk; use wrists, hands, and fingers to type, handle or feel; and reach with hands and arms. From time to time, light lifting may be required for routine office tasks such as client mailings, refilling copiers, etc.  

Position Type/ Expected Hours of Work 

This is a full-time position where the employee is expected to be in the office Monday through Friday from 8:30a.m. to 5:00p.m. 

Travel 

Travel is not predicted for this job. 

Community and Volunteer Activities  
The GYL team routinely supports a number of charitable organizations and activities. It is strongly encouraged that the Director of Private Client Services is willing to occasionally, as their schedule permits, participate in activities with other team members.  

Additional Eligibility Qualifications 

• 10-15 years of operational experience within the financial services industry. 
• Bachelor’s degree required. 
• Must have strong organizational and prioritization skills. 
• Ability to work independently to research and resolve client issues. 
• Must have an understanding of appropriate paperwork and procedures necessary to process transactions. 
• Client services oriented. 
• Strong attention to detail. 
• Must be computer literate and proficient with Windows, Word, and Excel. 
• Fidelity or Schwab experience would be preferred. 
• Ability to multi-task. 
• Work both independently and within a team. 
• Ability to problem solve and determine the most effective method of problem resolutions while complying with corporate and regulatory procedures.  

Required Education and Experience 

• Education: Required – Bachelor’s degree; Preferred – Bachelor’s degree in Finance or related field. 
• Licenses: Required- Series 63/65 or 66. 
• Work Experience: Preferred – Worked with or in an RIA and has experience with Fidelity and its systems. 
• Years of Experience: Required – 10 to 15 years of experience. 

Other Duties 

Please note this job description is not a comprehensive listing of day-to-day activities, responsibilities, or tasks that are required of the employee for this job. Day-to-day tasks, responsibilities, and activities may change at any time with or without notice.