Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Responsibilities include handling the Client Care Center as the first point of contact for public inquiries regarding properties on the website. Coordinates contact between the client, sales agent, mortgage and insurance representatives. Tracking success and create ongoing communications for training and development of this agent special team. This position will also coordinate all efforts for the rental department, including managing the application process, maintaining high level of communication with all parties, and input data into rental software to ensure proper follow up. Maintain status reports on all applications and provide updates. Ensure proper reporting, renewal tracking and reconcile reports as needed. Assist tracking commission and other financial reconciliations. May assist in facilitating the social media postings and marketing elements for the department. EOE