Collections Representative jobs in Austin, TX

ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

MAJOR DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.

•          Analyze records relating to individuals who enter preliminary court (pre-court) status

•          Assemble pertinent information as gathered during data analysis. Information can be assembled in hard copy or soft copy format

•          Review findings with operational management or one or more members of Toll Authorities on whose behalf Toll collects

•          Ensure that all evidence packets assembled and submitted for the prosecution at one or more county courts meet all prosecutorial requirements

•          Monitor payment activity of all Toll Road violators and report to management if payments are not made by due dates

•          Update database and records with additional information provided by Toll Road violators during the pre-court collection process

•          Complete workloads according to defined procedures, at the level of quality required, and within the timeframes required by the manuals of Standards of Operating Procedures (SOP)

•          Other job duties/responsibilities as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•          Demonstrated ability to work independently and effectively meet deadlines

•          Detail-oriented and strong organizational skills

•          Excellent decision-making and problem-solving skills

•          Strong analytical skills

•          Ability to navigate easily between multiple systems while executing job tasks

•          Ability to interpret data and formulate action plans based on analysis

•          call centre, data entry, banking, collections

EDUCATION AND/OR EXPERIENCE

•          High school diploma/GED/ equivalent

•          One (1) – Three (3) years previous working in a professional office environment

•          Strong ability to operate within a Windows-based computer environment, including Excel, Word and MS Outlook. Knowledge of Microsoft Access and SQL a plus

•          Strong interpersonal (written and verbal) communication skills

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.