Collections Representative jobs in Charlotte, NC

Elevate Textiles, a global provider of advanced, high quality products and mission critical textile solutions, is looking to fill a Credit Representative position to work as part of its AR Credit and Collections team. The position reports to the Credit & Collections Manager and will play a key role in the timely collection of past due AR Balances.

Title: Credit Representative

Based in: Uptown, Charlotte NC

Schedule: Monday – Friday 8am – 5pm (Hybrid Schedule – Work From Home Mondays & Fridays)

Reports to: Credit & Collections Manager

This position will be responsible for the credit and collections function for an assigned portfolio of accounts, both domestic and international across 2 different ERP systems.

General Job Description

• Participate in Bi-weekly conference calls with Sales teams.
• Make collection calls/Emails on an assigned group of accounts and process necessary correspondence with internal and external customers.
• Negotiation of collection issues, including customer refunds, account adjustments, discrepancies and short payments.
• Responsible for timely order review of assigned accounts and making decisions to hold or release based on specific set of criteria.
• Accountable for reducing delinquencies for assigned accounts.
• Partner with Sales and Management when necessary to accelerate the collection process, and communicate & follow up effectively with Sales.
• Assist with continuous improvement when developing and reviewing processes in place and designing future processes
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the Credit Department.
• Assist the Credit Manager with special projects as needed.

Qualifications and Skills

• 3 years previous Credit & Collection experience required.
• Excellent communication / follow-up skills.
• Strong analytical / problem-solving skills.
• Detail-oriented, multi-tasker, highly motivated self-starter.
• Ability to work under pressure in fast-paced team environment.
• Basic MS Excel skills.
• JD Edwards and Coda experience preferred.
• Superior customer service and communication skill

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)