Job Summary:
We are seeking a detail-oriented Collection Representative to join our team. The ideal candidate will have experience in collections and/or customer service and possess strong negotiation skills to assist in the collection process.
Duties:
- Contact customers regarding outstanding payments (inbound and outbound)
- Assist consumers with account resolution including (but not limited to) balance or settlement in full negotiations, payment plan creation, and dispute resolution
- Handle calls accurately and in compliance with state and federal guidelines; expected monthly results on call quality metrics should exceed 90% with minimal compliance infractions
- 95% System Utilization and focus on phone work: Inbound / Outbound calls, call documentation, call escalations, account maintenance, etc.
- Meet determined KPIs: Inbound / Outbound calls per hour, and conversion and kept rates and dollars collected within 10% of Leader.
Skills and Attributes:
This position offers the opportunity to work in a dynamic environment where your skills in negotiation and accounts receivable will be utilized effectively. If you are a motivated individual with a background in collections or customer service, we encourage you to apply. We are currently recruiting for two shifts:
- Mid-shift (9:00-6:30, M-Th and 9-4 F)
- Night-shift (9:00-8:00, M-Th)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 39 per week
Benefits:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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