Community Engagement and Outreach Specialist jobs in Bellevue, NE

Big Brothers Big Sisters is a non-profit organization located in Omaha, Nebraska dedicated to empowering youth through mentorship programs. We are currently seeking a Community Engagement Specialist to engage the community through strategic recruitment campaigns and outreach and corporate and community-focused partnership with a high level of customer service.  

Consistently recognized as one of the 50 Best Nonprofits to Work For in the nation by The NonProfit Times, joining our team offers an unparalleled experience. From the moment you come aboard, you'll discover why. 

With the recent launch of our new strategic plan, BBBSM aims to increase the number of youth served in our programs over the next three years and beyond. If you're eager for a challenge, this opportunity provides an extraordinary platform to collaborate with our community to help improve the lives of youth and families in our community.

Position Title:   Community Engagement Specialist       

Full-Time Status: Exempt

Department:   Program 

Location:  Omaha, NE

Reports To: Recruitment Coordinator

POSITION PURPOSE

This position is responsible for community engagement efforts for the agency through strategic recruitment campaigns and outreach, corporate and community-focused partnership development, and implementation of marketing and social media strategies to initiate the enrollment process with a high level of customer service.  

PERFORMANCE MEASURES

A successful Community Engagement Specialist will produce positive outcomes in the following areas:  volunteer yield, youth yield, and customer satisfaction leading to high match retention.                                                                      

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that all potential volunteers and families receive an engaging, positive, and personalized response promoting our BBBS programs.   
  1. Present engagement options to potential participants.
  2. Determine the best way to get investment in the enrollment process.
  3. Identify and eliminate any barriers interfering with the initial enrollment process.  
  4. Effectively move participants from the point of first contact through the enrollment process while documenting all steps taken in the Agency’s information management system. 
• Work with recruitment & marketing teams to ensure the information presented through handouts and presentations is accurate and engaging.  
• Conduct on-site, off-site, and virtual, individual, and group information sessions as needed.
• Respond thoroughly to all inquiries regarding general information or enrollment process status with flexibility and promptness.  
• Continually and accurately track and maintain recurring contact with potential volunteers and families who have not yet begun the enrollment process in our information management system.
• Assist the Recruitment and Marketing teams based on specific agency goals and needs through scheduling, planning, facilitation, and follow-up of presentations, meetings, participation at fairs/events, and other opportunities to build awareness.
• Maintain and respond to inquiries via external sites (ex. Mentor.org, Volunteer Match, etc.)
• Enter all participants’ contact information and pertinent data into our information management system; ensuring accuracy and timeliness. 
• Monitor criminal and child abuse background check requests for potential volunteers. Document when background checks are received in our information management system and download reports to our internal secured drive.
• Monitor and solve challenges that prevent smooth transition through our enrollment processes.  Communicate concerns surfacing during their initial enrollment, when needed, to the Director of Enrollment.
• Assist participants in scheduling interviews as the need arises between volunteers, families, and Enrollment Coordinators.
• Refer participants to other appropriate social programs or services as seen fit.
• Support, and collaborate with, other departments, including program, development, and Mission Support, along with the agency’s JEDI efforts, to accomplish organizational goals.   
• Other duties assigned within the Program Department.

EDUCATION & RELATED WORK EXPERIENCE

Education Level/ Years of Related Work Experience: 

• Bachelor’s degree preferred.  Education or experience in sales, fundraising, communication, marketing, or community development preferred. 
• Must have strong presentation skills. 
• Bilingual desired

SKILLS AND KNOWLEDGE

Required:

• Proficiency in technical areas such as Microsoft Office; including Word, Outlook, and Excel.                           
• Excellent oral communication skills reflecting solid customer service both in-person, via the telephone, and through email and text.         
• Ability to relate well in cross-cultural environments.       
• Attentive to others and follows up with appropriate questions and relevant information.            
• Ability to use time effectively.            
• Ability to focus on details.    
• Ability to adapt to shifting priorities.          
• Ability to position and promote opportunities.      
• Knowledge of electronic and paper information collection, filing, and management procedures.            
• Knowledge of BBBS organization purpose and customer intake process.            
• Demonstrates management and maintenance of organization information.                  
• Engaging all customers in a welcoming manner with every contact.            
• Ability to efficiently communicate and work with other BBBS staff to complete organization goals.             
• Ability to respond and attend to customer and organization requests quickly and completely.                    

TRAVEL REQUIREMENTS (% OF TOTAL WORK TIME) 20%

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Minimal physical requirements, operating computer/telephone. Hybrid work environment. Must have secure internet connection to support remote work. Some evenings and weekends are required to attend events. Must have reliable transportation for travel to meetings/events in the service area.

CORE COMPETENCIES & HIGH-PERFORMANCE INDICATORS

Attention to Detail: Able to review data/documents for accuracy and consistency; take action to prevent mistakes; follow procedures closely; keep records accurate and up to date.

Customer Focus: Able to build rapport with customers, listening and responding effectively and efficiently to meet their needs; identify unexpressed customer needs and potential products/services to meet those needs; prioritize work in alignment with the needs of the customer; use customer knowledge and feedback to improve own work results; provide a welcoming and inclusive experience for prospective volunteers, youth and families of diverse perspectives, talents, backgrounds and/or styles.

Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external clients; quickly recognize situations/conditions where change is needed; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.

Gets Results: Able to demonstrate high personal work standards and a sense of urgency about results; do everything possible to meet goals and deadlines without sacrificing quality; persist in the face of changing circumstances; accept responsibility for the outcomes of his/her own work.

Influencing: Able to persuade and enlist others' support in accomplishing objectives; motivate/reassure prospective volunteers and youth/families to enrollment by using data or logic to aid them in their decision; use different influence approaches as appropriate.

Open Communication: Able to practice active and attentive listening skills to verify understanding; adapt communication content and delivery to audience; proactively inform others about developments relevant to them; give clear, understandable instructions to others; ensure clarity around organization’s vision, mission, and business objectives; demonstrate the ability to leverage multiple communication channels.

Planning & Organizing: Able to create detailed work plans; balance the need for adequate planning with the need for action; avoid wasting time on tasks that yield low value; use resources efficiently; create and monitor measures to chart the progress and impact of assignments.

Relationship Building: Able to deal effectively with people in order to get work accomplished; adjust own interpersonal approach to fit the interpersonal style/needs of others; recognize the impact of one's behavior on others; build a network of internal and external contacts to meet job responsibilities.

Strategic Alignment: Able to align own work objectives with the organization's strategic plan or objectives; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes.

Youth Safety: Able to ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Justice, Equity, Diversity & Inclusion Initiative: Able to commit to ongoing education and awareness to best support the Agency’s goals related to JEDI.

EQUAL EMPLOYMENT OPPORTUNITY   

BBBSM provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, gender identity, or non-disqualifying physical or mental handicap or disability.

AMERICANS WITH DISABILITIES ACT

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

JOB RESPONSIBILITIES

The statements above reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSM may change specific job duties with or without prior notice based on the needs of the organization.