Community Engagement and Outreach Specialist jobs in Chattanooga, TN

Community Center Engagement Specialist

CHATT Foundation

Under the supervision of the Hospitality Manager and Director of Operations, the Community Center Engagement Specialist is a versatile employee, able to move between serving in the Community Center area and Welcome Center Desk area. In both areas, the Community Center Engagement Specialist is responsible for creating a welcoming and hospitable atmosphere for all people visiting the CHATT Foundation. The Community Center Engagement Specialist (CCES) typically works four 10-hour shifts during the week. The CCES could work in the Community Center or Welcome Center each week or a combination of both as the need requires.

While working in the Welcome Center, the Community Center Engagement Specialist will:

● Create a warm and welcoming environment for all CF visitors.

● Accept donations and mail on behalf of the agency according to established policies.

● Keep donation carts and equipment clean, organized, and free of debris.

● Greet, welcome and guide volunteers, guests, and other visitors to appropriate departments and services.

● Assist the Food Services staff with control and supervision of the dining room.

● Conduct opening and closing procedures for the Welcome Center.

● Communicate with other staff to notify of arriving visitors.

● Maintain the cleanliness of the workspace including the lawn and sidewalks.

● Train and assist Welcome Center volunteers.

● Enforce the rules and policies of the CHATT Foundation.

● Other duties as assigned

While working in the Community Center, the Community Center Engagement Specialist will:

● Create a warm, welcoming environment in the Community Center.

● Perform proper opening, closing, and supervision of the Community Center.

● Conduct triage assessments with people needing services.

● Document services provided for individuals to meet community data needs.

● Maintain a clean, orderly, and safe day center.

● Conduct mail distribution, assign telephone usage, provide laundry and hygiene services, and assist people with other needs as directed by the mission of CF.

● Give direction to new guests for other appropriate programs and agencies for service.

● Enforce Community Center rules and regulation.

● Assist volunteer groups and agencies to conduct events and activities in the Community Center.

● Provide interview room access to outside agencies and personnel providing supportive services.

● Assist other departments and programs of CF as needed.

● Perform other duties as requested by the Hospitality Manager.

The Qualified Candidate is

● Highly intelligent with a high school diploma or equivalent

● Experienced monitoring large groups of people or mass movement situations

● Able to handle crisis situations while maintaining professional composure and confidence

● Committed to serving the guests of CF with compassion, dignity, and respect

● Clear and effective communicator

● Attentive to detail

● Competent in basic math skills

● Able to spend a significant portion of the day walking, lifting, pulling, pushing, twisting, leaning over, and bending at the knees numerous times during shift

● Able to lift up to 50lbs. continuously throughout the day

● Able to transition between tasks on a moment’s notice

● Committed to and believes in the mission and vision of the CHATT Foundation

The Preferred Candidate is:

● Someone with a social work and/or case management background

● Able to serve individuals & families while utilizing best practices in the social work field (Trauma Informed Care, Motivational Interviewing and Vicarious Trauma).

Job Type: Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person