Community Engagement and Outreach Specialist jobs in Round Rock, TX

*** This position is a hybrid role; a minimum of 3 days in office per week will be required ***

JOB PURPOSE:

Provides landlord outreach, recruitment, and engagement as well as training and education to co-workers, participants, and landlords. Reduces housing barriers for individuals and families who are homeless or at risk of being homeless, as well as those that have difficulty meeting landlord criteria due to financial or legal history. Part of the support team for the participant before and after move-in. Builds partnerships with landlords to increase the supply of affordable housing.

ESSENTIAL JOB RESPONSIBILITIES:

• Maintain and expand base of landlord participation:
  • Research apartments, landlords, and rental opportunities for our participants
  • Recruit landlords not currently working with our housing programs and develop a well-matched pipeline of landlords.
  • Call landlords, making a positive first impression, to promote Endeavors and educate them about the benefits of working with our participants.
  • Perform outreach with potential landlords by visiting them and calling them regularly.
  • Maintain great landlord relationships and ensure that needs are met in a positive and timely manner.
  • Develop and maintain positive relationships with residents, vendors, contractors and the community.
  • Maintain a listing of current vacancies in our areas of responsibility and landlord database.
  • Contact rental property owners with information regarding their rights and responsibilities as needed.
  • Assess landlords to ensure they will be a good match for our client’s needs.
  • Research company-specific needs, conditions in the market place, and develop leads for staff working with clients on housing search.
• Coordinate Housing Search:
  • Assist participants in locating housing of their choice.
  • Provide participants with appropriate housing vacancy information.
  • Coordinating lease process with property owners.
  • Develop and manage comprehensive outreach/working relationship with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers. Design, implement, and evaluate an annual landlord/property recruitment and retention plan. Networks and collaborates with area Housing Resources and maintains a presence at all meetings. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.
• Ensure that properties are safe for habitation:
  • Conduct Housing Quality Standards (HQS) inspections on all properties.
  • Notify landlords of necessary repairs and follow up to ensure compliance.
  • Maintain knowledge of local housing codes.
• Complete required documentation and recordkeeping:
  • Complete documentation of contact with or on behalf of Endeavors and participants in timely manner.
  • Provide demographic information as necessary to program leadership.
  • Maintain accurate records including travel expenses.
  • Maintain client records both in written and electronic form.
• Provide expertise to help housing staff navigate landlord / tenant relationships:
  • Be well versed in landlord/tenant rights and basic housing laws.
  • Provide information to landlords, tenants, and staff on processes to assist in resolving disputes.
• Public Relations/Networking/Liaison:
  • Act as liaison between tenants and property owners at the direction of management.
  • Communicate and coordinate services with team members and attend team/other meetings, as required.
  • Promote the program to constituents and speak to community organizations or groups.
  • Develop and maintain positive working relationships with staff as well as volunteers.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor’s Degree

EXPERIENCE: 2 years’ experience in Human Services, Customer Facing Services, or Business field. Experience in “Housing First” philosophy and strategies, tenant’s rights and responsibilities as well as “strength based” case management, or property management background is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors and Endeavors Unlimited, Inc. are Equal Opportunity Affirmative Action Employers.