Coldwell Banker Realty is looking for a Operations Manager to manage a team of Office Operations Managers (SSA) within the Midwest Region. This position is anticipated to work out of the Schererville, IN office, but alternative office spaces can be reviewed during the interview process.
The Operations Manager will be responsible for training and supporting the Office Operations Managers (OOM) within an assigned region. The Operations Manager plays a critical role in building the culture for their region while supporting the greater company initiatives. This position plays a key role in driving the success of our principle of helping our agents live exceptional lives. The primary focus of this position is to hire, train, coach, develop and manage the OOM staff within an assigned region.
This position will require consistent travel to offices within the specified region.
Essential Duties
Managing Staff: This position is responsible for all aspects of recruiting, training, developing and managing the OOM and Regional Operations Specialist staff within their region. This includes but is not limited to, scheduling, timecard management, interviewing, hiring decisions, performance management, training and development, etc.
Building the culture: Responsible for communicating and training all staff within given region while driving consistency in support and promoting the company’s principle of helping our agents live an exceptional life. This will require consistent and effective communication, relationship building, visiting offices within region and engaging with managers and staff, participating and organizing meetings.
Company Initiatives: Coordinate with local leadership and functional partners to align on upcoming company changes in tools, support, offering, etc. Act as a central point of contact for your region to train on new tools, escalate issues and provide feedback to leadership. Will include training and communication, as well as acting as a central point of contact for the escalation of process and administratively related issues.
Backup Office Support: Provide backup support for the offices as needed for time off or business levels. This will require basic office administrative support, agent onboarding, reception and customer service skills.
Other Duties as assigned.
Qualifications:
Associates or Bachelor degree preferred
4 or more years customer service experience required; Prior Real Estate strongly preferred
Experience managing a team or group of employees strongly preferred
Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Teams, and Adobe programs such as Adobe Acrobat
Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS
Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints
Customer focused, delivery oriented, good team member, values honesty and integrity
Creative problem-solving skills
Strong customer service skills with excellent communication skills, both verbal and written
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Exciting News:
EEO Statement: EOE AA M/F/Vet/Disability
Compensation Range: