Consumer Loan Quality Assurance Representative jobs in Charlotte, NC

If you submit an application for this position, please also complete the survey linked here: Culture Index Survey.  Culture Index is an assessment tool that allows us to see what type of work you prefer to do, what motivates you to do your daily tasks, and how you preferred to be managed.

Loan Application Process

• Communicate via call, text, and email with prospective borrowers
• Review/analyze credit and financial data
• Determine borrower financing objectives and goals
• Apprise of pricing and lock rate as required
• Collect supporting loan documentation as required and provide complete package to loan processor

Loan Management

• Work with processors, underwriters and closers to ensure that loan docs are submitted and all appropriate documentation is provided
• Work with operations to ensure loan conditions are met
• Communicate with customer regarding loan status

Professional Development

• Attend and complete all Assurance Financial required trainings
• Maintain current licenses

Education Requirements and Experience

• Licensed with the NMLS preferred. Must become licensed within 60 days of hire.
• Originating experience preferred

Other Requirements:

• Required to pass multiple state license exams
• Must clear state back-ground checks
• Must work flexible scheduled hours including weekends
• Proficient at Microsoft Office

Additional Skills

• High energy with attention to detail, quality, and customer service
• High integrity/character
• Patient with clients
• Exceptional communication and listening skills
• Self-motivated, disciplined, driven
• Strong work ethic