Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Quality Roofing is seeking a diligent and detail-oriented individual to join our team as a Quality Assurance Representative. The ideal candidate will be responsible for ensuring the highest standards of quality in our roofing projects by effectively communicating with customers, coordinating with roofing crews, overseeing job site cleanliness, confirming materials, verifying completed work, and scheduling additional trades as necessary.
Requirements
Working Hours:
Generally, Monday through Friday, 7am until 5pm, and occasionally on weekends, if jobs are in progress.
Qualifications: