Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a Quality Assurance Representative to ensure that our products and services meet the highest standards of quality. The ideal candidate will be responsible for monitoring and evaluating internal processes, conducting audits, and implementing improvements to enhance overall quality and customer satisfaction.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in quality assurance or a similar role
- Strong attention to detail and analytical skills
- Excellent communication and interpersonal abilities
- Knowledge of quality control principles and practices
- Familiarity with relevant regulatory standards and requirements
Responsibilities:
- Develop and implement quality assurance policies and procedures
- Conduct regular audits to identify areas for improvement
- Collaborate with cross-functional teams to address quality issues
- Analyze data and provide recommendations for enhancing quality processes
- Train employees on quality standards and procedures
- Investigate customer complaints and implement corrective actions
- Stay up-to-date on industry best practices and quality trends
- Participate in continuous improvement initiatives to drive quality excellence
Salary:
Salary for this position will be commensurate with experience.