Consumer Loan Servicing Manager jobs in Fort Myers, FL

Position Summary: Responsible for accurate and timely processing of all requests for loan servicing. Responsible for follow-up documentation tracking.

Essential Job Functions and Duties:

• Responds and performs client servicing requests in an accurate and timely manner
• Performs accuracy reviews on client servicing request input
• Performs Post-Closing Reviews once loan is booked to core system
• Monitors and adds to tickler tracking system for follow-up documentation
• Reviews follow-up documentation and requests changes or updates as needed
• Adheres to all regulatory laws and compliance considerations
• Performs other duties, as assigned
• Required regular attendance at the FineMark location designated in this job description, during regular business hours, or assigned hours for the position, is required. This is not a remote-work position

Required Knowledge, Skills, Abilities and Experience:

• High school diploma
• Prior experience providing administrative and/or operational support
• Strong orientation towards operational efficiency, productivity, internal controls, compliance and process improvement
• Basic knowledge of Microsoft Office (Excel, Word, Power Point, Outlook)
• Ability to multi-task, accurately assess priorities and meet critical deadlines
• Ability to recognize service that need to be performed and possess the initiative to investigate a resolution and implement a solution
• Excellent organizational skills
• Excellent written and oral communication skills

Preferred Knowledge, Skills, Abilities and Experience:

• Two-year associate degree
• Some prior administrative and/or operational support experience within the financial industry

ADA Job Description: The physical requirements and activities described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements. This position primarily requires sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Physical Activities. The following physical activities are frequently required: talking is required to express or exchange ideas by means of the spoken word and hearing, with or without correction, is required to perceive the nature of sounds at normal speaking levels. The use of fingers is frequently required to pick, pinch, type (e.g., keyboard) or otherwise work, primarily with the fingers rather than with the whole hand as in handling. There is frequent repetitive motion which requires substantial movements (motions) of the wrists, hands, and/or fingers. This position may occasionally require that a person climb, balance, stoop, kneel, crouch, crawl, reach, push, pull, lift, grasp and/or feel.

Visual Acuity Requirements. Close visual acuity and the ability to adjust focus, with or without correction, are required to perform activities such as, viewing a computer monitor or written materials and documents; reading; writing; preparing and analyzing data and figures; transcribing; close visual inspection. Some distance vision and color vision may be necessary.

Environmental Conditions. A person is not substantially exposed to adverse environmental conditions and only exposed to moderate noise; they may occasionally work near moving mechanical parts or machinery such as a copier/printer.

FineMark National Bank & Trust complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA). During the interview process, you may be asked questions concerning your ability to perform job-related functions. As an equal employment opportunity (EEO) employer, FineMark National Bank & Trust adheres to a policy of making employment decisions without regard to race, color, religion, sex, national origin and status as an individual with a disability or protected veteran. We assure you that your opportunity for employment with FineMark depends solely upon your qualifications.

FineMark is a Drug-Free Workplace. Before hire, drug tests are conducted for all positions. Drug and alcohol tests may be conducted during employment. You may request a copy of FineMark National Bank & Trust’s Drug-Free Workplace Policy by contacting 239.461.3896.