Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Consumer Loan Underwriter underwrites personal loans, lines-of-credits, credit cards and consumer loans according to loan policies and procedures to ensure quality and reduce delinquencies. They will evaluate, authorize, or recommend approval of consumer loans.
The Consumer Loan Underwriter is expected to provide prompt and quality service to the members of the credit union in the delivery of consumer loans. They must maintain an up-to-date and comprehensive knowledge of all related loan policies and procedures, rules, and regulations for all areas of lending operations. The Consumer Loan Underwriter duties and responsibilities include but are not limited to the following:
Decision loan applications placed in the loan queue in a timely manner.
Review, analyze, and render credit decisions focusing on consumer lending products including but not limited to personal loans, lines-of-credit, credit cards and consumer loans.
Make credit decisions in compliance with regulatory requirements.
Verify information included on the loan application, as necessary.
Approve or deny loan applications within limits assigned and provide the highest quality of service to our members.
Refer loan applications exceeding established lending authority to the Centralized Lending Manager.
Document loan decision and required stipulations necessary to complete the loan.
Inform the Centralized Lending Manager of any significant problems including any loan application relating to misrepresentation or fraud.
Maintain credit standards, loan policies and procedures, and maintain exceptions within an acceptable tolerance.
Maintain positive, productive relationships with branches and various segments of the lending function
Practice confidentiality and be able to work well under pressure.
Assumes all other duties as assigned by management.
Knowledge of all loan policies, procedures, and underwriting requirements which are normally acquired through 3-5 years of lending and credit review experience, or equivalent combination of education and work experience.
Ability to thoroughly comprehend loan policies and be able to communicate these policies in an understandable language to lender personnel.
Experience reviewing personal tax returns.
Ability to render sound credit decisions on own authority.
Ability to work independently while striving to achieve production goals.
Maintains timely and regular attendance to meet members’ needs.
Easily adapts to change and embraces new ideas.
Palmetto Citizens is an Affirmative Action and Equal Opportunity Employer. Minority/Female/Disabled/Veteran
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