Consumer Loan Servicing Supervisor jobs in Rock Hill, SC

Position Summary

The Foreclosure Supervisor provides leadership, direction, and coordination of all activities for the default functions specific to foreclosure actions in accordance with statutory compliance, regulatory compliance, and company guidelines.  This position is responsible for managing all foreclosure activities in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. Overseeing a team of Foreclosure Specialists, the candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Working Relationships

The Foreclosure Supervisor reports to the VP of Foreclosure and Bankruptcy and oversees a team of Specialists.

Primary Responsibilities

• Understands and manages foreclosure functions from breach through sale to ensure the foreclosure portfolio is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
• Supervises a department responsible for the timely and accurate progression of all foreclosure activities, ensuring no danger of compensatory fees or curtailments.
• Responsible for the submission of all compensatory or curtailment rebuttals.
• Stays current with pending regulatory and state law changes that could impact foreclosure processes.
• Provides guidance to foreclosure staff by establishing and/or enhancing procedures in compliance with all state, federal, Investor, Insurer, Agency, and Company guidelines.
• Develops and/or enhances, implements, and manages accurate and timely functional reporting.
• Manages day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards.
• Supervises department staff, establishes and monitors performance measurements, defines training goals, competencies and ongoing education opportunities, and provides professional mentoring to associates to foster best practices, to improve productivity and to promote innovation in the workplace.
• Responsible for Key Performance Indicators assigned to the area.
• Responsible for ensuring the department is adequately staffed, training is ongoing, associates are being career counseled, and succession planning is being addressed for critical roles.
• Collaborates with key stakeholders across the organization to drive quality improvement in Loan Servicing.
• Understands the organization's direction, structure, and requirements to translate into action plans.
• Provide recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
• Prepares and presents updates to Senior Leaders and key stakeholders as needed.
• Follow departmental and business policies with strict adherence.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
• Perform related duties as assigned by manager.

Qualifications

Required:

• Minimum 3 years of Supervisory Experience Preferred
• Minimum 2 Years Foreclosure Experience Required
• GSE and Government Experience Preferred
• BKFS and LoanSphere Experience Preferred
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement to accomplish world-class service and superior quality; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals.
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
• Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed and/or matrix management environment.
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.

RoundPoint’s Employee Value Proposition:

A team where quality is required, hard work is rewarded, and wins happen.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work!  That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community!  Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear. 
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.