Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningful work and the chance to make a positive impact on the lives of children and families look no further.
The Boys & Girls Clubs of Central and Northern NH is looking to hire a Club Contact Center Associate! This is a part-time position, hours are between 1 pm and 5 pm. The Club Contact Center Associate will have the primary responsibility of answering our central phone line. This will include forwarding calls to the appropriate staff members and answering questions regarding the Club services, in support of the Boys & Girls Clubs of Central and Northern New Hampshire staff, members, their families, and the community at large. In addition, this person will assist the membership staff in application processing and file maintenance.
Key duties include:
ADDITIONAL EXPECTATIONS:
Please visit our website at www.nhyouth.org to learn more about the organization.
This is a part-time, non-exempt hourly position which does not offer benefits.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs.