Contact Center Quality Analyst jobs in Albany, NY
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
- First New York Federal Credit Union
-
Albany, NY
FULL_TIME
-
Description
First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.
Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.
This is a full-time position for an individual with outstanding customer service, writing and communication skills.
Requirements
- Account servicing.
- Referring consumer and real estate loans to the Loan Sales team.
- Cross-selling products/services to benefit the member’s needs.
- Promoting e-banking and meeting Contact Center goals.
Job Type: Full-time
Salary: $18.25/ hour- $19.25/ hour
Work location: In person
Schedule:
Monday 8:30am- 6pm
Tuesday 8:30am- 6pm
Wednesday 8:30am- 6pm
Thursday 8:30am- 5pm
Friday OFF
Saturday 8:45am- 1:00pm
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 9 Days Ago
- Coordinated Care Alliance Ny Inc
-
Albany, NY
FULL_TIME
- Job Summary: The QI Analyst will stay abreast of current regulations, policies, and procedures to support the field. This position will meet specific objectives in terms of the number of reviews condu...
- 20 Days Ago
- Regeneron Pharmaceuticals Inc.
-
Rensselaer, NY
FULL_TIME
- We are currently looking to fill a Quality Control Analyst position with a 1st shift, Tuesday-Saturday, 8:00am-4:30pm schedule. Regeneron successfully manufactures a range of biopharmaceuticals for pa...
- 2 Days Ago
- Regeneron Pharmaceuticals Inc.
-
Rensselaer, NY
FULL_TIME
- We are looking to hire a Quality Control (QC) Data Analyst for a Monday-Friday, 8am-4:30pm schedule. Regeneron successfully manufactures a range of biopharmaceuticals for patients worldwide, including...
- 1 Month Ago
- NYSTEC
-
Albany, NY
INTERN
- About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We are independent and vendor-neutral, so we have our clients'...
- 1 Month Ago
- Regeneron Pharmaceuticals Inc.
-
Rensselaer, NY
FULL_TIME
- Regeneron is currently looking for a Quality Control (QC) Analyst on our Biological Testing team with a Sunday-Thursday, 8am-4:30pm schedule. Regeneron successfully manufactures and tests products for...
- 1 Day Ago
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0 Contact Center Quality Analyst jobs found in Albany, NY area
- NTNL BK OF COXSACKIE
-
Cohoes, NY
- Job Description Job Description NBC’s Relationship Manager is stimulating, challenging, and offers the opportunity for g...
- 4/26/2024 12:00:00 AM
- Nesco Resource
-
Rensselaer, NY
- Work for a well-regarded biotechnology company in Rensselaer, NY as a QA Raw Materials Support! This position is a one-y...
- 4/26/2024 12:00:00 AM
- Hiring Now!
-
Troy, NY
- Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Troy, New York. Job Description...
- 4/26/2024 12:00:00 AM
- Hispanic Federation Inc
-
Albany, NY
- Who We Are Hispanic Federation (HF) is the nation's premier Latino nonprofit membership organization. Founded in 1990, H...
- 4/26/2024 12:00:00 AM
- StateJobsNY
-
Albany, NY
- Harvest your potential with the New York State Department of Agriculture and Markets! Join our team and become an integr...
- 4/26/2024 12:00:00 AM
- Trinity Health
-
Albany, NY
- Employment Type: Full timeShift: Day Shift Description: Referral Coordinator - Cardiology Office - Albany, NY - FT If yo...
- 4/26/2024 12:00:00 AM
- Army Tank-automotive And Armament Command (tacom)
-
Watervliet, NY
- Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed...
- 4/22/2024 12:00:00 AM
- Hiring Now!
-
Troy, NY
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Troy, New York. Job Descripti...
- 4/22/2024 12:00:00 AM
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