Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
To assist members and potential members with their financial needs primarily through telephone requests using
Integrity Service and Member Advantage techinques' by: explaining services, responding to problems,
processing various member transactions, assisting members with lending needs and directing phone calls to the
appropriate area. Is responsible for maintaining compliance with all required regulations and policies,
especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations.
Essential Functions & Responsibilities:
Desired candidate will
Employee Benefits
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0 Contact Center Representative - Outbound jobs found in Pasadena, TX area