Contact Center Scheduler jobs in Albany, NY
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
- First New York Federal Credit Union
-
Albany, NY
FULL_TIME
-
Description
First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.
Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.
This is a full-time position for an individual with outstanding customer service, writing and communication skills.
Requirements
- Account servicing.
- Referring consumer and real estate loans to the Loan Sales team.
- Cross-selling products/services to benefit the member’s needs.
- Promoting e-banking and meeting Contact Center goals.
Job Type: Full-time
Salary: $18.25/ hour- $19.25/ hour
Work location: In person
Schedule:
Monday 8:30am- 6pm
Tuesday 8:30am- 6pm
Wednesday 8:30am- 6pm
Thursday 8:30am- 5pm
Friday OFF
Saturday 8:45am- 1:00pm
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 9 Days Ago
- Albany Medical Center
-
Albany, NY
FULL_TIME
- Department/Unit: HBD - General Pediatrics Work Shift: Day (United States of America) Medical Scheduler, Albany, NY General Pediatrics Office Work Schedule: Monday – Friday Welcome to Albany Medical Ce...
- 16 Days Ago
- The US Oncology Network
-
HUDSON, NY
OTHER
- Overview: Pay Range: $17.00 - $23.48 per hourAre you someone who's compassionate and loves a good work-life balance? If your answer is yes, then continue reading!SCOPE: Under direct supervision, respo...
- 1 Day Ago
- Senate, NYS
-
Albany, NY
FULL_TIME
- A bachelor’s degree is required. Additionally, the ideal candidate will possess the following experience and competencies: Experience communicating professionallyProven sense of organization and depen...
- 13 Days Ago
- Contact Government Services, LLC
-
Albany, NY
FULL_TIME
- Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
- 1 Month Ago
- Contact Government Services, LLC
-
Albany, NY
FULL_TIME
- A Washington, D.C. based government contracting firm is seeking an internal Human Resource and Payroll Specialist to run the daily functions of the Human Resource (HR) department including on-boarding...
- 1 Month Ago
- Current Active Filter
- Albany, NY
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduler jobs found in Albany, NY area
- DPS Group
-
Albany, NY
- Summary DPS Group is seeking a Project Scheduler to join our advanced technology team in Albany, NY area. The Project Sc...
- 4/26/2024 12:00:00 AM
- GoTu
-
Albany, NY
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/26/2024 12:00:00 AM
- GoTu
-
Schenectady, NY
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/26/2024 12:00:00 AM
- GoTu
-
Troy, NY
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/25/2024 12:00:00 AM
- GoTu
-
Berkshire, MA
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/25/2024 12:00:00 AM
- Coarc
-
Hudson, NY
- Direct Support Professionals - Flexible Schedules Available Hudson, NY $2500.00 Sign on Bonus Bring your Heart to Coarc....
- 4/25/2024 12:00:00 AM
- Great Escape
-
Queensbury, NY
- HOW YOU WILL DO IT: Create and edit schedules up to 3 weeks in advance to meet the daily needs of the Resort. Actively m...
- 4/24/2024 12:00:00 AM
- GoTu
-
Albany, NY
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/24/2024 12:00:00 AM
About Albany, New York
were up 1.5% from a year ago