Contact Center Scheduler jobs in South Carolina
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
-
Position Role/Tile: Contact Center Consultant
Location: Columbia, SC.
Summary
-
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
- The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
- This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.
Roles & Responsibilities
-
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
- Process workflows
- Call flows
- Contact Center Metrics
- Self-service applications
- Desktop applications
- CRM, IVR, and desktop integrations
- Multi-channel blending
- Quality Management and Workforce Management tools and processes
- Reporting
- Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
- Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans
Preferred Qualifications
-
Project Management skills
Minimum Qualifications
-
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
- Experience with two or more of the following contact center platforms
- Cisco Contact Center Enterprise
- Genesys Pure Engage, Pure Cloud or Pure Connect
- Avaya Aura
- NICE In Contact
- Five9
- Experience with one or more of the following Workforce Optimization platforms
- NICE
- Verint
- Calabrio
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560 -
- 21 Days Ago
- Jackson Hewitt - 3164
-
Myrtle, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 22 Days Ago
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center Specialist Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positi...
- Just Posted
- Jackson Hewitt - 3164
-
Little River, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- Just Posted
- Jackson Hewitt - 3164
-
Conway, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- Just Posted
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
- Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
- 11 Days Ago
Contact Center Scheduler jobs at Popular Companies
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 4/26/2024 12:00:00 AM
- Nine 30 Consulting
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/26/2024 12:00:00 AM
- Sciolex Corporation
-
Chantilly, VA
- Overview: What do you get when you bring together a team of bright individuals and place them into an environment where ...
- 4/26/2024 12:00:00 AM
- Rite Aid Corporation
-
- **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
- 4/25/2024 12:00:00 AM
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/23/2024 12:00:00 AM
- Galapagos Federal Systems Llc
-
Colorado Springs, CO
- Job Title: Scheduling Analyst L4 SME -4446 Job Location: Colorado Springs, CO 80919 Job Salary: $180,000 - $210,000 Job ...
- 4/23/2024 12:00:00 AM
- Uc Irvine Health
-
Irvine, CA
- HYBRID - SCHEDULING ANALYST AND CONTENT SPECIALIST - 67911-1A Updated: Apr 19, 2024Location: Irvine-CampusJob Type:Depar...
- 4/23/2024 12:00:00 AM
- Northrop Grumman
-
Melbourne, FL
- Location: Melbourne, Florida, United States of AmericaClearance Type: SecretTelecommute: No- Teleworking not available f...
- 4/22/2024 12:00:00 AM