Contact Center Team Leader (Includes Selling) jobs in Beaumont, TX

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team Leader
  • Whatburger
  • Orange, TX FULL_TIME
  • Our Restaurant Team/Shift Leaders have a dual role - youll serve as both a restaurant leader and a team member. As a leader, youll work closely with the Restaurant Manager ensuring all operating procedures are followed. Youll also assist with scheduling, training and supervising Team Members to ensure each customer enjoys a hot, freshly-prepared product using the highest quality ingredients served in a comfortable, clean, friendly environment.

    Our people make the difference at Whataburger. We take pride in our work, take care of each other and love serving our customers. Each and every day youll be learning skills that will serve you well no matter where your career journey leads you.

    Required Qualifications

    QUALIFICATIONS:
    Customer Service
    Food Prep & Delivery
    Daily Operations
    Ensure Company Policy and Brand Quality Standards are followed.
    Demonstrate Fiscal Responsibility
    Communicate Issues with Management
    Maintain Cleaning and Sanitation Procedures
    Achieve and Maintain Required Certifications
    Restaurant Administration
    Scheduling
    Training
    Inventory Management
    Shift Leadership
    Willingness to learn. Coachable
    Positive Attitude
    Punctual and Responsible
    Ability to Work in a Team Environment
    Must have ability to accurately handle money, make change, process credit card transactions
    Has strong knowledge of commonly used concepts, practices, and procedures in a restaurant.
    Ability to develop and motivate team members.

    Must be able to lift up to 50 lbs.
    Must be able to stand during entire shift
    Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push
    Must be able to read (orders on tickets, menu board, receipts, etc.)
    Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
    Frequent washing of hands
    Must be able to use computers, telephones, and office equipment

    This does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. BurgerWorks reserves the right to revise the position or to require that other or different activities be performed when circumstances change (e.g., emergencies, changes in personnel or workload, rush jobs, technological developments or other operational need).

    Competitive Bi-Weekly Pay

    Flexible Schedules

    Opportunities for Career Development and Growth

    Health Benefits*

    401(k) Savings Plan*

    Quality Meal Program (Discounted Meals)

    Whataburger Family Foundation and Scholarship Program

    WhataGames! (Ask us about this!)

    • based on eligibility requirements
  • 11 Days Ago

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Team Leader
  • Whataburger
  • Winnie, TX FULL_TIME
  • Our Restaurant Team/Shift Leaders have a dual role - you’ll serve as both a restaurant leader and a team member. As a leader, you’ll work closely with the Restaurant Manager ensuring all operating pro...
  • 12 Days Ago

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Team Leader
  • Whataburger
  • Livingston, TX FULL_TIME
  • Our Restaurant Team/Shift Leaders have a dual role - you’ll serve as both a restaurant leader and a team member. As a leader, you’ll work closely with the Restaurant Manager ensuring all operating pro...
  • 14 Days Ago

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Team Leader
  • 1142 Nederland
  • Nederland, TX FULL_TIME
  • Our Restaurant Team/Shift Leaders have a dual role - you’ll serve as both a restaurant leader and a team member. As a leader, you’ll work closely with the Restaurant Manager ensuring all operating pro...
  • 1 Day Ago

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Team Leader
  • Whataburger
  • Woodville, TX FULL_TIME
  • Team LeaderYou will work to bring out the best in each individual on your team. And in doing so, you’ll ensure an excellent experience for our customers each and every time they dine with us. As a Tea...
  • 2 Days Ago

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Team Leader
  • Whataburger
  • Corrigan, TX FULL_TIME
  • Team LeaderYou will work to bring out the best in each individual on your team. And in doing so, you’ll ensure an excellent experience for our customers each and every time they dine with us. As a Tea...
  • 3 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Beaumont, TX area

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Member Services Representative
  • Planet Fitness Inc.
  • Beaumont, TX
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 4/19/2024 12:00:00 AM

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General Dentist
  • Brident Dental & Orthodontics
  • Beaumont, TX
  • Overview: Our General Dentists perform a variety of preventative, restorative, endodontic, and surgical procedures that ...
  • 4/18/2024 12:00:00 AM

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Accounts Receivable Specialist
  • IASIS Healthcare
  • Beaumont, TX
  • Accounts Receivable SpecialistClick Here to Apply OnlineJob DescriptionLocation: Steward Medical Group - WestPosted Date...
  • 4/18/2024 12:00:00 AM

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Reliability Engineering Manager
  • NES Fircroft
  • Beaumont, TX
  • Job Title: Reliability Engineering Manager Location: Beaumont, TX Company: Major Petrochemical Manufacturer Job Overview...
  • 4/18/2024 12:00:00 AM

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Nurse Midwife
  • Christus Health
  • Beaumont, TX
  • Description Summary: CHRISTUS Health is seeking a Certified Nurse Midwife to join a busy OBGYN practice in Beaumont with...
  • 4/17/2024 12:00:00 AM

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Nurse Midwife
  • CHRISTUS Health
  • Beaumont, TX
  • Description Summary: CHRISTUS Health is seeking a Certified Nurse Midwife to join a busy OBGYN practice in Beaumont wit...
  • 4/17/2024 12:00:00 AM

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Security Shift Supervisor
  • Geo Group
  • Beaumont, TX
  • The GEO Group does not have remote data entry jobs and will never ask an employee/applicant to pay for any type of softw...
  • 4/16/2024 12:00:00 AM

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Inside Sales Associate - Work from Home
  • Publishing Concepts
  • Beaumont, TX
  • Job Description Job Description Description: Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for h...
  • 4/15/2024 12:00:00 AM

Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas. Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,064 to $90,332
Beaumont, Texas area prices
were up 1.2% from a year ago