Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our Restaurant Team/Shift Leaders have a dual role - youll serve as both a restaurant leader and a team member. As a leader, youll work closely with the Restaurant Manager ensuring all operating procedures are followed. Youll also assist with scheduling, training and supervising Team Members to ensure each customer enjoys a hot, freshly-prepared product using the highest quality ingredients served in a comfortable, clean, friendly environment.
Our people make the difference at Whataburger. We take pride in our work, take care of each other and love serving our customers. Each and every day youll be learning skills that will serve you well no matter where your career journey leads you.
Required Qualifications
QUALIFICATIONS:
Customer Service
Food Prep & Delivery
Daily Operations
Ensure Company Policy and Brand Quality Standards are followed.
Demonstrate Fiscal Responsibility
Communicate Issues with Management
Maintain Cleaning and Sanitation Procedures
Achieve and Maintain Required Certifications
Restaurant Administration
Scheduling
Training
Inventory Management
Shift Leadership
Willingness to learn. Coachable
Positive Attitude
Punctual and Responsible
Ability to Work in a Team Environment
Must have ability to accurately handle money, make change, process credit card transactions
Has strong knowledge of commonly used concepts, practices, and procedures in a restaurant.
Ability to develop and motivate team members.
Must be able to lift up to 50 lbs.
Must be able to stand during entire shift
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push
Must be able to read (orders on tickets, menu board, receipts, etc.)
Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
Frequent washing of hands
Must be able to use computers, telephones, and office equipment
This does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. BurgerWorks reserves the right to revise the position or to require that other or different activities be performed when circumstances change (e.g., emergencies, changes in personnel or workload, rush jobs, technological developments or other operational need).
Competitive Bi-Weekly Pay
Flexible Schedules
Opportunities for Career Development and Growth
Health Benefits*
401(k) Savings Plan*
Quality Meal Program (Discounted Meals)
Whataburger Family Foundation and Scholarship Program
WhataGames! (Ask us about this!)
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