Contact Center Team Leader (Includes Selling) jobs in Irving, TX
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center Care Coordinator- Resource Team
- The US Oncology Network
-
DALLAS, TX
OTHER
-
Overview:
Texas Oncology is looking for a Contact Center Care Coordinator to join our Resource Team! This position is an IN OFFICE position in Richardson, TX located at 3001 E PRESIDENT GEORGE BUSH HWY STE 100 Richardson, Texas 75082.
In this role you will support all of Texas Oncology's 220 sites across the state of Texas. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer.
Why work for us?
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
What does the Contact Center Care Coordinator do?
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike.
Responsibilities:
KEY RESPONSIBILITIES- Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products and services to customers
- Resolve customer complaints and concerns in a timely and effective manner
- Document customer interactions and record details of inquiries, comments, and complaints
- Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
- Meet or exceed established service level metrics for quality and productivity
- Stay up-to-date with product and service information and promotions
- Work collaboratively with other team members to provide excellent customer service
- Perform other duties as assigned by the Contact Center leadership
Qualifications:
MINIMUM REQUIREMENTS- High school graduate or equivalent
- Two years experience in a call center-related role
- Proven work experience in a customer service role
- Relevant training in call center or contact center environments
- Previous healthcare experience and familiarity with medical terminology
- Computer skills and proficiency in Microsoft Office
PREFERRED REQUIREMENTS- Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
- Experience with Electronic Medial Record (EMR) system
- Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
KNOWLEDGE, SKILLS, & ABILITIES- Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.
- Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
- Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller's request and concerns.
- Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
- Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
- Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers.
- Ability to adapt to changes quickly both with the caller's needs and preferences, as well as changes in company policies and procedures.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public. - 13 Days Ago
Contact Center Care Coordinator- Resource Team (E)
- Texas Oncology
-
Dallas, TX
FULL_TIME
- Overview: Texas Oncology is looking for a Contact Center Care Coordinator to join our Resource Team! This position is a REMOTE position and will help support all of Texas. In this role you will suppor...
- 1 Month Ago
Team Leader
- Acme Corporation Career Center
-
Dallas, TX
FULL_TIME
- Essential Duties and Responsibilities 1 Provides work leadership to work area by assisting team members to meet departmental and area goals, which includes working in the work area if necessary. Train...
- 3 Days Ago
Team Leader
- Our Team
-
Rowlett, TX
FULL_TIME
- Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
- 16 Days Ago
Team Leader
- Our Team
-
Garland, TX
FULL_TIME
- Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
- 17 Days Ago
Selling Center Design Specialist
- Tuff Shed
-
Mesquite, TX
FULL_TIME
- “BUILD” YOUR CAREER WITH TUFF SHED! Tuff Shed is recruiting for an independent sales professional to be a Brand Ambassador working closely with our Home Depot partners and customers. We offer comprehe...
- 2 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Irving, TX area
Customer Service Representative
- Burnett Specialists
-
Irving, TX
- CALLING ALL CUSTOMER SERVICE REPS! Exciting opportunity in Irving, TX for on-site Customer Service Representatives with ...
- 4/22/2024 12:00:00 AM
Member Services Representative Sub
- Planet Fitness Inc.
-
Irving, TX
- Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Burnett Specialists Staffing & Recruiting
-
Irving, TX
- Job Description CALLING ALL CUSTOMER SERVICE REPS! Exciting opportunity in Irving, TX for on-site Customer Service Repre...
- 4/21/2024 12:00:00 AM
Customer Service Specialist II - Call Center & Front Counter IRVING
- North Texas Tollway Authority
-
Irving, TX
- Job Description Job Description Job description The North Texas Tollway Authority has been connecting North Texans for 2...
- 4/20/2024 12:00:00 AM
Sales Ex - COE – Client Success - Advanced Analytics Manager
- Accenture
-
Irving, TX
- Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Burnett Specialists
-
Irving, TX
- Job Description Job Description CALLING ALL CUSTOMER SERVICE REPS! Exciting opportunity in Irving, TX for on-site Custom...
- 4/19/2024 12:00:00 AM
$16/hr. Remote CSR's Needed! Must use personal computer! TX, Remote
- RemX The Workforce Experts
-
Irving, TX
- Job Description Job Description Are you a driven individual looking for a REMOTE work from home position? Do you own you...
- 4/19/2024 12:00:00 AM
On-Site Customer Service Rep $19-$20/hr (Irving, TX ONLY)
- RemX The Workforce Experts
-
Irving, TX
- Job Description Job Description Join our dynamic team, a leading provider of vehicle shipping services to and from Hawai...
- 4/19/2024 12:00:00 AM
About Irving, Texas
Irving is a principal city in Dallas County in the U.S. state of Texas and it is also an inner ring suburb of the city of Dallas. According to a 2017 estimate from the United States Census Bureau, the city population was 240,373 making it the thirteenth-most populous city in Texas and 93rd most populous city in the U.S. The city of Irving is part of the Dallas–Fort Worth metroplex.
Irving includes the Las Colinas community, one of the first master-planned developments in the United States and once the largest mixed-use development in the Southwest with a land area of more than 12,000 acres (4,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$66,548 to $92,391
Irving, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago