Contact Center Team Leader (Includes Selling) jobs in Midland, TX

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Summer Team Leader
  • Guadalupe-Parkway Neighborhood Center
  • Lubbock, TX FULL_TIME
  • Guadalupe-Parkway Neighborhood Centers

    Job Description: Team Leader

    Accountable to: Site Supervisor under the direction of the CEO

    Work period: May 28th to August 9th, Monday-Friday from 8:30am-5:30pm

    Adherence to the mission of this organization:

    All other duties as specified by the CEO/Site Supervisor

    PRINCIPLE DUTIES:

    Enforce Center rules and regulations

    Keep area clean and neat

    Monitor all activities for your team

    Implement appropriate disciplinary action

    Complete documentation daily

    Arrive prepared to facilitate all assigned group activities

    Participate in staff meetings

    Engage with your group during designated hours

    Supervise the daily activities students are involved in

    Empower and encourage your team

    Work cooperatively with other teams

    Stimulate each students full potential, growth & development

    Communicate daily with parents/guardians of children

    Teach daily life skill lessons and assist with homework

    Utilize computer lab 2 hours weekly per schedule

    Communicate with site supervisor daily about challenges or achievements within your team

    Report any damages to GPSC property immediately to supervisor

    Follow Programs and deliver with enthusiasm

    nAdhere to the Positive Behavioral Support Model

    Other duties as assigned by the CEO & policy manual

    Employees whose behavior appears to endanger the health, safety and well being of children will not be tolerated and cause for immediate termination according to the policies and procedures. As a program facilitator of this organization, you must relate to the children with courtesy, respect and patience at all times.

    Job Type: Full-time

    Pay: $12.00 per hour

    Schedule:

    • Day shift
    • Monday to Friday
    • No weekends

    Education:

    • High school or equivalent (Preferred)

    Ability to Commute:

    • Lubbock, TX 79403 (Required)

    Work Location: In person

  • 1 Month Ago

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Team Leader
  • Chick-fil-A | West Midland FSU
  • Midland, TX FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 3 Days Ago

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Team Leader
  • Tractor Supply Company
  • Plainview, TX FULL_TIME
  • Overall Job Summary This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstan...
  • 10 Days Ago

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Team Leader
  • Bigham's Smokehouse
  • Lubbock, TX FULL_TIME
  • Benefits: Company parties Dental insurance Employee discounts Flexible schedule Free food & snacks Opportunity for advancement Training & development Vision insurance Job Description: We are looking f...
  • 13 Days Ago

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Team Leader
  • Hawaiian 0070
  • Midland, TX FULL_TIME
  • At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural...
  • 14 Days Ago

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Team Leader
  • Hawaiian Bros Island Grill - Stine Ventures LLC
  • Midland, TX FULL_TIME
  • At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural...
  • 14 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Midland, TX area

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Field Service Manager
  • HCLTech
  • Midland, TX
  • Job Title: Site Services Regional Manager / Field Service Manager Location: Midland, TX 79706 Duration FTE This position...
  • 3/29/2024 12:00:00 AM

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Veterinarian
  • Mesa Verde Animal Clinic
  • Midland, TX
  • ??????At Mesa Verde Animal Clinic, we are a practice that provides gentle, compassionate care for companion animals. Our...
  • 3/29/2024 12:00:00 AM

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Operations Manager
  • Petra Group
  • Midland, TX
  • Job Description Job Summary: The Operations Manager must be team oriented, proactive, and goal driven. This position mus...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Hcltech
  • Midland, TX
  • Job Title: Site Services Regional Manager / Field Service Manager Location: Midland, TX 79706 Duration FTE This position...
  • 3/28/2024 12:00:00 AM

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Owner Operators
  • Freewebads
  • Midland, TX
  • Title (USA, USA) Affiliate marketing is all about making money easily while staying in the comfort of your own home. At ...
  • 3/28/2024 12:00:00 AM

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Orthopedic Surgeon (Physician) - Flexible Options Available
  • CHS Recruiting
  • Midland, TX
  • OPEN POSITION: Orthopedic Surgeon SCHEDULE: - Flexible Options - Full-Time - Part-Time - Per Diem - No On-Call COMPENSAT...
  • 3/28/2024 12:00:00 AM

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POCU/PACU RN Full-Time & Infection Preventionist
  • United Surgical Partners
  • Midland, TX
  • Texas Surgical Center is seeking a qualified POCU/PACU Registered Nurse & Infection Preventionist: NO CALL NO HOLIDAYS N...
  • 3/27/2024 12:00:00 AM

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Onsite Manager
  • FirstBank & Trust
  • Midland, TX
  • FirstBank and Trust, a division of HTLF Bank, is an equal opportunity employer committed to creating a diverse workforce...
  • 3/25/2024 12:00:00 AM

Midland is a city in and the county seat of Midland County, Texas, United States, on the Southern Plains of the state's western area. A small portion of the city extends into Martin County. At the 2010 census, the population of Midland was 111,147, and a 2015 estimate gave a total of 132,950, making it the twenty-fourth most populous city in the state of Texas. Due to the oil boom in Midland, certain officials have given population estimates above 155,000. It is the principal city of the Midland, Texas Metropolitan Statistical Area, which includes all of Midland County, the population of which...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$59,997 to $83,295
Midland, Texas area prices
were up 1.2% from a year ago