Contact Center Team Leader (Includes Selling) jobs in Plano, TX
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center Care Coordinator- Resource Team
- The US Oncology Network
-
DALLAS, TX
OTHER
-
Overview:
Texas Oncology is looking for a Contact Center Care Coordinator to join our Resource Team! This position is an IN OFFICE position in Richardson, TX located at 3001 E PRESIDENT GEORGE BUSH HWY STE 100 Richardson, Texas 75082.
In this role you will support all of Texas Oncology's 220 sites across the state of Texas. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer.
Why work for us?
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
What does the Contact Center Care Coordinator do?
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike.
Responsibilities:
KEY RESPONSIBILITIES- Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products and services to customers
- Resolve customer complaints and concerns in a timely and effective manner
- Document customer interactions and record details of inquiries, comments, and complaints
- Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
- Meet or exceed established service level metrics for quality and productivity
- Stay up-to-date with product and service information and promotions
- Work collaboratively with other team members to provide excellent customer service
- Perform other duties as assigned by the Contact Center leadership
Qualifications:
MINIMUM REQUIREMENTS- High school graduate or equivalent
- Two years experience in a call center-related role
- Proven work experience in a customer service role
- Relevant training in call center or contact center environments
- Previous healthcare experience and familiarity with medical terminology
- Computer skills and proficiency in Microsoft Office
PREFERRED REQUIREMENTS- Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
- Experience with Electronic Medial Record (EMR) system
- Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
KNOWLEDGE, SKILLS, & ABILITIES- Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.
- Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
- Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller's request and concerns.
- Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
- Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
- Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers.
- Ability to adapt to changes quickly both with the caller's needs and preferences, as well as changes in company policies and procedures.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public. - 10 Days Ago
Contact Center Care Coordinator- Resource Team (E)
- Texas Oncology
-
Dallas, TX
FULL_TIME
- Overview: Texas Oncology is looking for a Contact Center Care Coordinator to join our Resource Team! This position is a REMOTE position and will help support all of Texas. In this role you will suppor...
- 1 Month Ago
Team Leader
- Acme Corporation Career Center
-
Dallas, TX
FULL_TIME
- Essential Duties and Responsibilities 1 Provides work leadership to work area by assisting team members to meet departmental and area goals, which includes working in the work area if necessary. Train...
- Just Posted
Team Leader
- Our Team
-
Rowlett, TX
FULL_TIME
- Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
- 13 Days Ago
Team Leader
- Our Team
-
Garland, TX
FULL_TIME
- Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
- 14 Days Ago
Auto Shop Apprentice
- Leader Auto Center
-
Anna, TX
FULL_TIME
- We are looking for an entry-level person who loves a family-oriented workplace and can thrive with the training and guidance of our staff. One who is hungry to learn and grow, Eager to be a problem so...
- 18 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Plano, TX area
Customer Service Representative
- CorVel Corporation
-
Allen, TX
- ** Customer Service Representative** **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO03963...
- 4/19/2024 12:00:00 AM
Customer Care Specialist - Compliance - Allen, TX - 4/18/2022
- Experian Health
-
Allen, TX
- **Customer Care Specialist - Compliance - Allen, TX - 4/18/2022** * 601 Experian Pkwy, Allen, TX 75013, USA * Full-time ...
- 4/19/2024 12:00:00 AM
Customer Service Rep I (Intake Admin I) - Overnight Shift
- CorVel Corporation
-
Allen, TX
- ** Customer Service Rep I (Intake Admin I) - Overnight Shift** **Job Category****:** Administrative (Field) **Requisitio...
- 4/19/2024 12:00:00 AM
Client Executive - Benefits (South Platform)
- Acrisure
-
Frisco, TX
- About the Acrisure South Platform: Acrisure's South Platform began with a small group of agency partners joining togethe...
- 4/19/2024 12:00:00 AM
On Call Member Service Specialist
- Credit Union Texas
-
Allen, TX
- Position Purpose and ObjectivesThe Member Service Specialist is meant to provide outstanding service to both internal an...
- 4/18/2024 12:00:00 AM
Customer Care Specialist - CSID 5/13/2024 Allen, TX (onsite NOT remote)
- Experian
-
Allen, TX
- Company Description Experian is the world's leading global information services company. During life's big moments - fro...
- 4/17/2024 12:00:00 AM
Call Center Representative
- Prodapt
-
Richardson, TX
- Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected ...
- 4/17/2024 12:00:00 AM
Sales Counselor, Inbound Call Center (Remote – Texas Based Position)
- Universal Orlando
-
Frisco, TX
- Please note these particular Sales Counselor roles will be based out of the Dallas/Frisco area and will be 100% remote. ...
- 4/17/2024 12:00:00 AM
About Plano, Texas
Plano (/ˈpleɪnoʊ/ PLAY-noh) is a city in the U.S. state of Texas, located approximately twenty miles (32.2 km) north of downtown Dallas. The city of Plano is a part of the Dallas-Fort Worth metropolitan area. Plano lies mostly within Collin County, but includes a small portion that extends into Denton County.
The city's population was estimated at 286,143 in 2017, making it the ninth most populous city in the state of Texas and the 69th most populous in the United States. The city is a hub for many corporate headquarters. Plano was also considered to be the safest city in the nation by Forbes...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$66,548 to $92,391
Plano, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago