Contact Center Team Leader (Includes Selling) jobs in San Antonio, TX

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Call Center Team Leader
  • Davis Law Firm
  • San Antonio, TX FULL_TIME
  • Schedule Shift: Late shifts 1-10 pm and weekends.

    Job Summary: As a client services team leader you will be hands-on with the team's supervision. As a Call Center team lead, you will ensure that the right procedures are followed. You will provide direction to staff on what they should do and the way they should make improvements. As a part of your job, you will need to intercede, give advice, or authorize special adjustments when any of their staff needs help with calls. You must be flexible, be able to provide regular coaching, and can boost morale.

    Reports To: Call Center Supervisor.
    Department: Call Center.
    Supervisor Responsibilities: Team oversight.

    Duties/Responsibilities:
    • Be responsible for the effective handling of all calls that come into the team.
    • Be involved in the creation of call handling procedures and policies including the setting of customer service standards and call handling times.
    • Train, develop, and coach your team of CSRs on what is expected of them within their roles.
    • Motivate and support the team daily.
    • Provide guidance to CSRs when they are handling calls or customer complaints.
    • To make sure all audit processes are carried out in line with management expectations.
    • Ensure the call center team is responsible for meeting monthly business objectives.
    • Motivate the call center team to drive the business forward and improve call quality.
    Required Knowledge, Skills, and Abilities:
    • Demonstrated competency on and maintaining day-to-day operations specific to a functional team.
    • Must ensure the timely elevation of issues or challenges to the appropriate management level should they arise.
    • Strong PC skills including Windows, Microsoft Outlook, and Word are required.
    • Must be flexible on schedule to work late evenings, weekends, and holidays as the business requires.
    Education & Experience:
    • 1-2 Years of customer service.
    • 1-2 Years of call center experience.
    • 1-2 Years of being a team leader.
    • Bilingual Preferred.
    Physical Requirements:
    • Sedentary work with prolonged periods of sitting/standing at a desk working on a computer.
    Davis Law Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.

    This is an onsite position.
  • 1 Month Ago

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Team Leader
  • Our Team
  • Del Rio, TX FULL_TIME
  • Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
  • 13 Days Ago

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Team Leader
  • Our Team
  • New, TX FULL_TIME
  • Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
  • 13 Days Ago

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Team Leader
  • Our Team
  • San Antonio, TX FULL_TIME
  • Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
  • 15 Days Ago

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Team Leader
  • Our Team
  • Uvalde, TX FULL_TIME
  • Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
  • 15 Days Ago

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Team Leader
  • Our Team
  • Seguin, TX FULL_TIME
  • Team LeaderPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring...
  • 15 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in San Antonio, TX area

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Customer Service Associate
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/29/2024 12:00:00 AM

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Customer Service Coordinator
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/29/2024 12:00:00 AM

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Customer Service Call Center Supervisor-RHRP-3
  • QTC Management, Inc.
  • San Antonio, TX
  • ** Customer Service Call Center Supervisor-RHRP-3** **Job Category****:** Division Management **Requisition Number****:*...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • MMC Group
  • San Antonio, TX
  • **Job Details** **Call Center** Customer Service Representative San Antonio, Posted: 12/12/2021 Job Description Job ID#:...
  • 3/29/2024 12:00:00 AM

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Inbound Sales Representative - $16.00/hr + Commission (Remote Spanish)
  • Extra Space Storage LP
  • San Antonio, TX
  • **Inbound Sales Representative - $16.00/hr + Commission (Remote Spanish)** **Job Description** At Extra Space Storage, i...
  • 3/29/2024 12:00:00 AM

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Intake Specialist (Client Service Sales) - Remote
  • Heard & Smith, LLP
  • San Antonio, TX
  • Description Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion,...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/28/2024 12:00:00 AM

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Work From Home Senior Customer Service Expert - eBay Payments Agent
  • eBay Inc.
  • San Antonio, TX
  • **Work From Home Senior Customer Service Expert - eBay Payments Agent** Location: San Antonio, Texas Requisition Number:...
  • 3/28/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$64,816 to $89,985
San Antonio, Texas area prices
were up 1.2% from a year ago