Contact Center Team Leader (Includes Selling) jobs in Wichita Falls, TX

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team Leader
  • Tractor Supply Company
  • Bowie, TX FULL_TIME
  • Overall Job Summary

    This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

    Essential Duties and Responsibilities (Min 5%)

    • Maintain regular and predictable attendance.
    • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. 
    • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 
    • Take the initiative to support selling initiatives (GURA):
      •  Greet the Customer
      •  Uncover the Customers’ needs
      •  Recommend products
      •  Ask for the Sale
    • This position is required to perform a combination of the following duties during 95 percent of their day.  Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
      • Execute assigned basic, promotional, and seasonal merchandising activities.
      • Perform Opening/Closing procedures.  
      • Transport and make deposits to bank.
      • Assess store conditions and assign duties.  
      • Organize and prioritize workflow through the use of the daily planner.
      • Recovery of merchandise.
      • Participate in mandatory freight process.
      • Perform regular and promotional price change activities.
      • Resolve customer complaints/issues and ensure the customer has a positive experience.
      • Adhere to loss prevention standards and respond to any alarm calls as needed.
      • Communicate with Team Members on job functions, responsibilities and financial goals.
      • Operate cash register/computer supervising cash handling procedures.
      • Assist Team Members on appropriate application of policies and procedures.
      • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required
      • Operate Forklift and Baler
      • Complete all documentation associated with any of the above job duties
    • May be required to perform other duties as assigned. 
       

    Qualifications

    High School Diploma is preferred

    High Demand IT Specialized Skills

    Platform Knowledge

    Preferred knowledge, skills or abilities

    Basic computer skills.
    Ability to read, write, and count accurately. 
    Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
    Ability to perform and execute principle responsibilities of Team Members.

     

    Working Conditions

    • Working environment is favorable, generally working inside with moderate noise.
    • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
    • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
    • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
    • Ability to work outdoors in adverse weather conditions.

    Physical Requirements

    • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
    • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
    • Ability to occasionally lift or reach merchandise overhead.
    • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
    • Ability to move throughout the store for an entire shift.
    • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
    • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
    • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
    • Ability to read, write, and count accurately to complete all documentation.
    • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
    • Ability to process information / merchandise through the point-of-sale system.
    • Ability to handle and be in contact with birds/poultry.
    • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
    • Ability to successfully complete all required training.
    • Ability to travel as required in support of district needs.
    • Ability to drive or operate a vehicle for business needs.
    • This position is non-sedentary.

    Disclaimer

    This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

  • 9 Days Ago

F
Team Leader
  • Feast Enterprises
  • Wichita Falls, TX FULL_TIME
  • “This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
  • 15 Days Ago

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Team Leader
  • Hawaiian Bros Island Grill - Stine Ventures LLC 0072 - Coming Soon
  • Wichita Falls, TX FULL_TIME
  • At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural...
  • 1 Month Ago

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Maintenance Team Leader
  • Howmet
  • Wichita Falls, TX FULL_TIME
  • Responsibilities JOB SUMMARY: We are seeking a highly skilled and motivated Maintenance Team Leader to oversee a team of maintenance mechanics and electricians in a manufacturing environment. The Main...
  • 1 Month Ago

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Entry Level Surgery Center Tech
  • Maplewood Ambulatory Surgery Center
  • Wichita Falls, TX PART_TIME
  • If you are looking to get your "foot in the door" and start your medical career, this is your perfect opportunity. Maplewood Ambulatory Surgery Center is hiring an surgery center assistant . Maplewood...
  • 5 Days Ago

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Travel Physical Therapist
  • Care Team Solutions
  • Waurika, OK FULL_TIME
  • Care Team Solutions is seeking a travel Physical Therapist for a travel job in Waurika, Oklahoma. Job Description & Requirements Specialty: Physical Therapist Discipline: Therapy Start Date: 06/17/202...
  • 1 Day Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Wichita Falls, TX area

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Director, Software Engineering (Decisioning)
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Director, Software Engineering (Decisioning) Capital One's ...
  • 3/29/2024 12:00:00 AM

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Senior Director, Software Engineering (Engineering 360)
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director, Software Engineering (Engineering 360) Are...
  • 3/29/2024 12:00:00 AM

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Senior Director of Technical Program Management (Bank Tech)
  • Capital One
  • Wichita Falls, TX
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director of Technical Program Management (Bank Tech)...
  • 3/29/2024 12:00:00 AM

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Senior Platform Engineer
  • Capital One
  • Wichita Falls, TX
  • Plano 1 (31061), United States of America, Plano, Texas Senior Platform Engineer Do you enjoy solving technical issues, ...
  • 3/26/2024 12:00:00 AM

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Distinguished Engineer - Cloud Operations & Productivity Engineering
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Distinguished Engineer - Cloud Operations & Productivity En...
  • 3/26/2024 12:00:00 AM

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Applied Researcher I
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Applied Researcher I Overview: At Capital One, we are creat...
  • 3/25/2024 12:00:00 AM

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Applied Researcher II
  • Capital One
  • Wichita Falls, TX
  • Center 3 (19075), United States of America, McLean, Virginia Applied Researcher II Overview: At Capital One, we are crea...
  • 3/25/2024 12:00:00 AM

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Sr. Director, Software Engineering
  • Capital One
  • Wichita Falls, TX
  • Plano Town Center (31064), United States of America, Plano, Texas Sr. Director, Software Engineering Capital One is seek...
  • 3/25/2024 12:00:00 AM

Wichita Falls (/ˈwɪtʃɪtɑː/ WITCH-i-taw) is a city in and the county seat of Wichita County, Texas, United States. It is the principal city of the Wichita Falls Metropolitan Statistical Area, which encompasses all of Archer, Clay, and Wichita Counties. According to the 2010 census, it had a population of 104,553, making it the 38th-most populous city in Texas. In addition, its central business district is 5 miles (8 km) from Sheppard Air Force Base, which is home to the Air Force's largest technical training wing and the Euro-NATO Joint Jet Pilot Training program, the world's only multinationa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$61,368 to $85,198
Wichita Falls, Texas area prices
were up 1.2% from a year ago