Contact Center Traffic and Scheduling Analyst jobs in Eugene, OR
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
Board Certified Behavior Analyst
- Waterfall Community Health Center
-
Coos Bay, OR
FULL_TIME
-
Located on the beautiful Oregon Coast, Waterfall Community Health Center has an opening for a Board-Certified Behavior Analyst (BCBA). Compensation includes fully paid employee medical, dental, vision, life insurance, and short-term disability coverage. Waterfall also offers a 401K with a six (6%) percent match and an annual budget for licensure renewal and continuing education.
Job Title: Board Certified Behavior Analyst
Job Category: Behavioral Health
Wage Classification: Salaried/Exempt
Location: Coos Bay
Position Type/Status: Full-time, benefitted
Travel: Minimal
Wage: $85,000 - $95,000
Reports to: Revenue Cycle Manager
Manages Direct Reports: Yes
HR Review & Approval: 04/08/2022
Job Description
Job Purpose:
Function as a Board CERTIFIED BEHAVIOR ANALYST (BCBA) in a team and mission-based setting to conduct the full range of standardized and functional assessment procedures, develop treatment recommendations for intensity and frequency of therapy, develop individualized treatment and behavior intervention plans that are both evidence-based and trauma-informed, provide supervision and direct implementation of therapeutic interventions, provide ongoing consultation and training for parents and/or caregivers, collaborate with multidisciplinary teams to provide comprehensive, client-centered support services for a diverse caseload for adults, adolescents, children with ASD.
Duties:- Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
- Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
- Conduct initial and ongoing assessments for clients on caseload and utilize assessment data to identify the need for services, as well as a treatment modality, intensity, and frequency.
- Design and implement individualized treatment plans based on assessment data, evidence-based practices, and trauma-informed best practices.
- Maintain and manage caseload authorizations, in collaboration with our business/financial services and administrative staff.
- Provide training to parents/guardians on treatment techniques; maintain positive working relations with clients’ families; respond to guardians’ questions in a timely and professional manner.
- Maintain accurate and up-to-date documentation associated with comprehensive electronic client files which include assessment results, treatment plans, session notes, data collection, the release of information, and other medical documents acquired on behalf of the client.
- Establish a clinical pathway for interdisciplinary collaboration.
- Project and quantify the need for additional medical, psychological, social, or therapeutic services for children with autism and assist families in obtaining appropriate referrals as needed for treatment that falls outside of the professional scope of ABA.
- Provide supervision for behavior technicians (BT) and behavior analysis interventionists (BAI) with and without clients present, in compliance with BACB and BARB requirements.
- Embrace feedback and suggestions regarding case management from the program manager and program staff as appropriate.
- Deliver both direct therapy and supervision of direct therapy hours as needed to establish and maintain continuity of care.
- Maintain a minimum weekly average of 15-20 billable caseload hours for a panel of clients, providing 20% supervision through a combination of face-to-face, family consultation, and indirect activities.
- Coordinate with Program Manager to maintain quality of cases including evaluating skills and behavioral data and implementing data-driven program changes.
- Act as a Liaison between area schools, school-based health clinics, integrated behavioral health, social health, and local pediatric providers, establishing a regular connection with designated school staff.
- Demonstrate substantial knowledge of applied behavioral analysis and adapt therapeutic strategies to the individual characteristics of the client.
- Ability to work independently, communicate effectively both verbally and in writing, deal tactfully and patiently with clients, establish and maintain records, use initiative and judgment, and maintain effective working relationships with other related agencies, professionals, and citizen groups.
- Support program goals to reduce culture and socio-economic barriers between clients and institutions committed to working with marginalized and diverse community populations.
- Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards.
- Continuously expand knowledge and understanding of community resources and services; facilitate client access to, and assist the client in utilizing those services, including coordination with social services agencies.
- Perform any other duties as directed to help drive our vision, abide by our values, and fulfill our Mission.
Education and/or Experience and Qualifications:- Master’s Degree in Applied Behavior Analyst (ABA), Counseling, Social Work, Psychology, or related field.
- Maintain compliance with credentialing including active licensure as a clinician.
- Ability to be credentialed with Medicaid, Medicare, private and other insurance within the scope of licensure.
- Three (3) or more years’ experience working in healthcare or similar setting providing pediatric ABA services, preferred.
- Three (3) or more years’ experience working with children, adolescents, and/or adults with ASD, preferred.
- Solid working knowledge of the foundations and applications of Applied Behavior Analysis
- Successful clearance of all federal, and state criminal background checks and sex offender searches.
- This position may require successful completion of the school-based background checks through DHS and the FBI.
Licensures/Certifications:- Board Certified Behavior Analyst (BCBA) credential required.
- Unrestricted Oregon license administered by the Behavior Analyst Regulatory Board (BARB) to practice Applied Behavior Analysis.
- Current American Heart Association (AHA) Basic Life Support (BLS) card.
Immunizations Required:- Hepatitis B.
- COVID.
Physical Requirements:- Prolonged periods sitting at a desk working at a computer.
- Able to lift 35 pounds occasionally.
- Exposure to sick people.
- Able to travel as needed.
Benefits:- PTO Accrual (up to 193 hours per year)
- 7 Paid Holidays
- Medical/Dental/Vision 100% employer paid
- 401K Retirement Plan 6% match
- You will be eligible for a semi annual retention bonus every 6 months
- EHR – OCHIN
- Short Term Disability -options for long term disability
- $50,000 life insurance policy- options for additional voluntary life
- Health & Fitness Gym membership Discount
All licensed providers are now eligible for an internal student loan repayment opportunity.- Internal student loan repayment opportunities up to $50,000
- 25 Days Ago
Registered Behavior Analyst Interventionist (RBAI)
- Waterfall Community Health Center
-
Coos Bay, OR
FULL_TIME
- Job Title: Registered Behavior Analyst Interventionist (RBAI)Job Category: Behavioral Health DeptWage Classification: Hourly/Non-exemptLocation: Coos BayPosition Type/Status: Full-time, benefittedTrav...
- 15 Days Ago
Board Certified Behavior Analyst (FT)
- Waterfall Community Health Center (WCHC)
-
North Bend, OR
FULL_TIME
- Located on the beautiful Oregon Coast, Waterfall Community Health Center has an opening for a Board-Certified Behavior Analyst (BCBA). Compensation includes fully paid employee medical, dental, vision...
- 1 Day Ago
Registered Behavior Analyst Interventionist (RBAI)
- Waterfall Community Health Center (WCHC)
-
North Bend, OR
FULL_TIME
- Job Title: Registered Behavior Analyst Interventionist (RBAI)Job Category: Behavioral Health DeptWage Classification: Hourly/Non-exemptLocation: Coos BayPosition Type/Status: Full-time, benefittedTrav...
- 23 Days Ago
Scheduling Supervisor
- SLOCUM ORTHOPEDICS, P
-
Eugene, OR
FULL_TIME
- We are seeking an enthusiastic Scheduling Supervisor to join our amazing team. Our organization is a busy, fast paced and team-oriented orthopedic office. The ideal candidate must be a dependable team...
- 19 Days Ago
Scheduling Supervisor
- Slocum Orthopedics
-
Eugene, OR
FULL_TIME
- We are seeking an enthusiastic Scheduling Supervisor to join our amazing team. Our organization is a busy, fast paced and team-oriented orthopedic office. The ideal candidate must be a dependable team...
- 19 Days Ago
Filters
- Current Active Filter
- Eugene, OR
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Traffic and Scheduling Analyst jobs found in Eugene, OR area
Travel Nurse RN - PCU - Progressive Care Unit - $1,280 per week
- Supplemental Health Care
-
Corvallis, OR
- Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Corvallis,...
- 4/19/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,266 per week
- Supplemental Health Care
-
Corvallis, OR
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Corvallis, Oregon. Job Descri...
- 4/19/2024 12:00:00 AM
Travel Nurse RN - Clinic - $1,150 per week
- Supplemental Health Care
-
Corvallis, OR
- Supplemental Health Care is seeking a travel nurse RN Clinic for a travel nursing job in Corvallis, Oregon. Job Descript...
- 4/19/2024 12:00:00 AM
Travel Physical Therapist - $2,052 per week
- Supplemental Health Care
-
Eugene, OR
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Eugene, Oregon. Job Description & Re...
- 4/18/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,266 per week
- Hiring Now!
-
Corvallis, OR
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Corvallis, Oregon. Job Descri...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - PCU - Progressive Care Unit - $1,280 per week
- Hiring Now!
-
Corvallis, OR
- Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Corvallis,...
- 4/17/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $1,918 per week
- Hiring Now!
-
Corvallis, OR
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Corvallis, Oregon. Job...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - CVICU - $2,062 per week
- Hiring Now!
-
Corvallis, OR
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Corvallis, Oregon. Job Descripti...
- 4/17/2024 12:00:00 AM
About Eugene, Oregon
According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m).
To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$57,755 to $75,231
Eugene, Oregon area prices
were up 2.5% from a year ago
were up 2.5% from a year ago