Contact Center Traffic and Scheduling Analyst jobs in Springfield, OR

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduling Clerk - Central Scheduling - FT Days
  • McKenzie Willamette Medical Center
  • Springfield, OR FULL_TIME
  • Scheduling Clerk - Central Scheduling - FT Days

    Hourly Base Rate: $18.51 - $ 28.96
    Shift: 8:00am - 4:30pm
    Hours Per Week: 40 hours per week
    Date Posted: 3/21/2024

    Job Summary:

    • Performs all functions of Scheduling Clerk.
    • In addition, serves as on site systems maintenance administrator for scheduling software.
    • Maintains tables in PHS and HSM following strict change control processes.
    • Collaborates with departments to assure system changes and revisions are appropriate.
    • Responsible for coordination of upgrades and staff education related to changes/enhancements implemented.

    Qualifications:

    • High school diploma or equivalent required.
    • Higher education, degree or certificate in related fields strongly preferred, particularly emphasis in computer technology and/or healthcare.
    • Work experience may be substituted for degree/certificate.
    • Prior experience in medical scheduling functions, preferably hospital setting.
    • Demonstrated computer proficiency.
    • Excellent documentation and organizations skills.
    • Keyboard skills 55 wpm.
    • Medical terminology.
    • Excellent verbal, written and electronic communication skills.
    • Strong attention to detail.
    • Must have cooperative and collaborative working and interpersonal skills and the ability to communicate and work effectively with a wide variety of staff in all job categories.

    Education

    Required
    • High School or better
  • 14 Days Ago

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SUMMIT SURGICAL SPECIALISTS - SCHEDULING CLERK - FT
  • McKenzie Willamette Regional Medical Center
  • Springfield, OR FULL_TIME
  • Hourly Base Rate: Starting at $16.60 an hour Shift: Day Shift Hours Per Week: 40 hours/week Date Posted: 3/11/2024 Job Summary: Schedules surgery, office and ancillary department appointments. Complet...
  • 1 Month Ago

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MCKENZIE HEART GROUP - Scheduling Clerk/Prior Authorization Clerk - FT
  • McKenzie Willamette Regional Medical Center
  • Springfield, OR FULL_TIME
  • Hourly Base Rate: $16.60 - $23.26 Shift: Day Shift Hours Per Week: 40 hours/week Date Posted: 3/29/2024 Job Summary: Schedules surgery, office and ancillary department appointments. Completes prior au...
  • 24 Days Ago

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McKenzie Physician Services - Central Check In - Scheduling Clerk - FT
  • McKenzie Willamette Regional Medical Center
  • Springfield, OR FULL_TIME
  • Hourly Base Rate: $16.60 - $23.26 Shift: Day Shift Hours Per Week: 40 hours/week Date Posted: 1/24/2024 Job Summary: Schedules surgery, office and ancillary department appointments. Completes prior au...
  • 1 Month Ago

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IT Business Analyst
  • Timber Products Company Career Center
  • Springfield, OR FULL_TIME
  • POSITION SUMMARY: The IT Business Analyst will provide application support to the business and IT by ensuring the effective operation and use of the systems in accomplishing business objectives. This ...
  • 10 Days Ago

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HR/Payroll Functional Analyst
  • Timber Products Company Career Center
  • Springfield, OR FULL_TIME
  • POSITION SUMMARY: The HR/Payroll Functional Analyst provides support for the technical and business process needs of the HR and Payroll departments. Ensure data integrity and effective system utilizat...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Springfield, OR area

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Travel Physical Therapist - $1,881 per week
  • PRN Healthcare
  • Eugene, OR
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Eugene, Oregon. Job Description & Re...
  • 4/24/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • Lebanon, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/24/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • Brownsville, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Hiring Now!
  • Brownsville, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Adventist Health
  • Halsey, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • Halsey, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • Shedd, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Hiring Now!
  • Shedd, OR
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Albany, Oregon. Job Description & Requirements ...
  • 4/23/2024 12:00:00 AM

Springfield is a city in Lane County, Oregon, United States. Located in the Southern Willamette Valley, it is within the Eugene-Springfield Metropolitan Statistical Area. Separated from Eugene to the west, mainly by Interstate 5, Springfield is the second-most populous city in the metropolitan area after Eugene. As of the 2010 census, the city has a total population of 59,403. The Briggs family first settled the Springfield area, arriving in 1848. The community was incorporated as a city in 1885. The city was named after a natural spring located in a field or prairie within the current city bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$57,582 to $75,006
Springfield, Oregon area prices
were up 2.5% from a year ago