Contact Center Traffic and Scheduling Analyst, Sr. jobs in Medford, OR

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Scheduling
  • A First Choice Staffing Service
  • Medford, OR FULL_TIME
  • We are looking for a F / T phones and scheduling individual with great customer service and computer skills. Able to handle multiple line phones, direct calls to different departments, take detailed messages, schedule appointments, confirm appointments, confirm patient insurance and information, answer questions to patients, some insurance authorizations, work at a fast pace, must be detailed, excellent customer service, and handle multiple tasks with constant interruptions.

    Scheduler Job Responsibilities :

    • Answers phones
    • Email
    • Schedule and confirms appointments
    • Organizes workflow and appointment by reading and routing correspondence
    • Collecting customer information
    • Managing assignments.

    Must be able to pass criminal background checks, drug screen and current reference checks. Must be at least 18 to apply.

    As of Oct. 18, 2021, Oregon is requiring all healthcare employees to be vaccinated against COVID-19, with limited exceptions.

    Vaccinations are required as this is an essential part of the role.

    A First Choice Staffing Service was founded in 1995, right here in the beautiful Rogue Valley.

    Finding individuals employment is one of the most rewarding parts of our job. We specialize in filling open positions for medical specialty and family practice offices.

    We connect skilled candidates and dynamic employers leading to long-term employment. Our organization is committed to excellence in quality, reliability, and service to the people in our employment and the clients whom we serve.

    Looking for a new job can be very stressful; we enjoy taking that weight from our candidates.

    Last updated : 2024-03-28

  • 20 Days Ago

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EHR Analyst
  • KLAMATH YOUTH DEVELOPMENT CENTER
  • Klamath Falls, OR FULL_TIME
  • Job Title: EHR AnalystIntro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Souther...
  • 1 Month Ago

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CLAIMS CALL CENTER ANALYST I
  • AllCare Health
  • Grants Pass, OR FULL_TIME
  • Claims Call Center Analyst I at AllCare Health with the Claims department ***Please note- This is NOT a fully remote position*** The employee must be able to work from the Grants Pass, Oregon office a...
  • 1 Month Ago

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Contact Representative
  • US Bureau of Land Management
  • Klamath Falls, OR PART_TIME,FULL_TIME
  • Duties As the Contact Representative in this position, you will: Contact Representative GS-0962-06 The Contact Representative is the face of the district. Whether the public is walking in or calling i...
  • 9 Days Ago

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HR/Payroll Functional Analyst
  • Timber Products Company Career Center
  • Medford, OR FULL_TIME
  • POSITION SUMMARY: The HR/Payroll Functional Analyst provides support for the technical and business process needs of the HR and Payroll departments. Ensure data integrity and effective system utilizat...
  • 26 Days Ago

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Gilchrist Jr./Sr. High School Paraprofessional – Media Center
  • KLAMATH COUNTY SD
  • Klamath Falls, OR OTHER
  • This position manages the library collection and performs a variety of media center responsibilities, including working with groups of students in developing media skills and maintaining the school’s ...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Medford, OR area

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Driveway Client Advisor
  • Driveway
  • Medford, OR
  • At Lithia & Driveway, our people are the heart of our organization, and providing a great workplace for our high-perform...
  • 4/18/2024 12:00:00 AM

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FT Customer Support Advocate - Work From Home>
  • Brightwheel
  • Medford, OR
  • [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
  • 4/18/2024 12:00:00 AM

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Patient Access Rep 2 ED (Patient Registration)
  • Asante Health System
  • Medford, OR
  • Apply Now Save Job Saved Not Ready to Apply? Join Our Talent Network! Patient Access Rep 2 ED (Patient Registration) Add...
  • 4/18/2024 12:00:00 AM

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Travel Physical Therapist - $1,902 per week
  • Hiring Now!
  • Medford, OR
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Medford, Oregon. Job Description & R...
  • 4/17/2024 12:00:00 AM

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Customer Service Agent - Shop
  • Driveway
  • Medford, OR
  • Customer Service Agent - Shop page is loaded **Customer Service Agent - Shop** **Customer Service Agent - Shop** locatio...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative 7297
  • Domino's
  • Medford, OR
  • Company Description Job Description The main requirement for Domino's Customer Service Representatives (CSRs) is to have...
  • 4/15/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Medford, OR
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/14/2024 12:00:00 AM

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Greeter
  • Walmart
  • Medford, OR
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/14/2024 12:00:00 AM

Medford is located approximately 27 miles (43 km) north of the northern California border at 42.3°N. According to the United States Census Bureau, the city has a total area of 25.74 square miles (66.67 km2), of which, 25.73 square miles (66.64 km2) is land and 0.01 square miles (0.03 km2) is water. The Pacific Ocean is about 75 miles (121 km) west of the city, and is the nearest coast. The nearest river is the Rogue River (8 mi or 13 km), and the nearest lake is Agate Lake (13 mi or 21 km). Nearby cities include Grants Pass, Klamath Falls, Ashland, Roseburg, Redding (California), and Crescent ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$67,376 to $91,356
Medford, Oregon area prices
were up 2.5% from a year ago