Contact Center Traffic and Scheduling Analyst, Sr. jobs in Milford, CT
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Mgr-Scheduling and Payroll
- Madison House Center
-
Madison, CT
FULL_TIME
-
POSITION SUMMARY:
Monitors scheduling and timekeeping for all center employees. Controls center labor spend using GenStar scheduling and timekeeping software by reviewing potential leakage points daily.
RESPONSIBILITIES/ACCOUNTABILITIES:
1. Minimizes avoidable premium pay (overtime and agency) through effective scheduling and time keeping strategies
2. Ensures nursing HPPD is at the appropriate budgeted level and volume-adjusted schedule changes are made while balancing optimal utilization of employees with consistent quality care and labor spend.
3. Ensures and reviews pay period end to minimize overpayment of premium pay (overtime and agency) through effective time keeping and payroll strategies
4. Monitors centers labor management performance against key performance indicators to optimize clinical, financial and human resource operating results.
5. Searches for and reports root issues to problems occurring in scheduling and time keeping efficiencies
6. Ensures center compliance with Genesis personnel policy, Genesis labor management policy, center pay practices and collective bargaining agreements if applicable
7. Monitors pay practices and ensures appropriate utilization of resources
8. Maintains center nursing staff coverage at all times
9. Balances staffing needs, employee schedule preferences, and financial needs
10. Minimizes open positions and optimizes employees' schedules by performing position control analysis in collaboration with managers
11. Communicates open positions to administrator, scheduling manager, employee relations and recruiting
12. Responds to call-offs to ensure center coverage
13. Reviews and tracks time off requests. Coordinates schedule changes with management and secures advance approvals for booking agency staff
14. Communicates open shifts weekly to staffing services to fill temporary staffing needs
15. Ensures that non-nursing department heads maintain schedules and reconcile timecards daily in GenStar
16. Processes payroll in accordance with established policies and procedures
17. Reviews timecards daily to ensure proper authorization of overtime and adjustments
18. Enters special pay and bonus information daily
19. Resolves exceptions and special pay
20. Processes payroll corrections prior to post date
21. Responsible for assisting with the processing of benefits elections
22. Liason between Benefits department and Labor Spend Dept.
23. Files all reports
24. Responds to employee inquiries
25. Orients new employees through the welcoming program to ensure policy guidance
26. Maintains confidentiality
27. Performs other duties as requested.
MSP5
Qualifications:
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Work experience preferably in healthcare and a bachelors degree is preferred2. Experience in scheduling, timekeeping, or payroll3. Experience with timekeeping systems and software4. Works flexible hours in order to meet with employees who work 24/75. Willing to travel as necessary6. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs. EEO/AA, M/F, Vet, Disabled Other Info
Position Type: Full Time
Pay Target: $17 - $22
Job City: Madison
Requisition Number: 440966
Not Stated - 21 Days Ago
Mgr-Scheduling and Payroll
- Madison House Center - Madison, CT
-
Madison, CT
FULL_TIME
- POSITION SUMMARY: Monitors scheduling and timekeeping for all center employees. Controls center labor spend using GenStar scheduling and timekeeping software by reviewing potential leakage points dail...
- 1 Day Ago
Sr Project Analyst
- Genesis Corp./New Journey AI LLC
-
North Haven, CT
CONTRACTOR,FULL_TIME
- Genesis10 is seeking a Sr Project Analyst for a contract with our client in North Haven, CT. Medical Device industry experience for a contract role for as Medical Device company in North Haven, CT. Ab...
- 10 Days Ago
Sr Project Analyst
- Artech LLC
-
North Haven, CT
CONTRACTOR,FULL_TIME
- Job Title: Sr Project Analyst - Multidisc Job ID: 12933 Location: 195 McDermott Rd North Haven Connecticut 06473 Duration: 07 Months Contract Pay Range: $55-$60/hr This position can be onsite (North H...
- 5 Days Ago
Sr Bus Proc Impvmt Analyst
- Medtronic
-
North Haven, CT
FULL_TIME
- Careers that Change Lives A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of p...
- 8 Days Ago
Financial Analyst
- Copyright Clearance Center
-
New Haven, CT
FULL_TIME
- The Financial Analyst will work within the FP&A group and play a key role in providing cost and margin planning, modeling, and analytical support to business partners throughout the organization. The ...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Milford, CT area
Customer Service, CS&IS Warranty Analyst (Remote)
- Raytheon Technologies
-
East Hartford, CT
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- 4/18/2024 12:00:00 AM
Full Stack/Java Developer(REMOTE)
- SynergisticIT
-
Waterbury, CT
- Since 2010 Synergisticit has helped Jobseekers differentiate themselves by providing candidates the requisite skills and...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - Orthopedics - $1,980 per week
- Hiring Now!
-
Waterbury, CT
- Supplemental Health Care is seeking a travel nurse RN Orthopedics for a travel nursing job in Waterbury, Connecticut. Jo...
- 4/17/2024 12:00:00 AM
Travel CT Technologist - $2,103 per week
- Hiring Now!
-
Waterbury, CT
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Waterbury, Connecticut. Job Description...
- 4/17/2024 12:00:00 AM
Programmer Analyst
- Nesco Resource, LLC
-
New Haven, CT
- Overview Programmer Analyst design and develop system solutions to business needs, using senior-level tools and techniqu...
- 4/16/2024 12:00:00 AM
Senior Software Engineer, Android
- Capital One
-
New Haven, CT
- Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
- 4/15/2024 12:00:00 AM
Principal Associate, CSOC Analyst
- Capital One
-
New Haven, CT
- Center 3 (19075), United States of America, McLean, Virginia Principal Associate, CSOC Analyst Capital One is looking fo...
- 4/15/2024 12:00:00 AM
Senior Software Engineer, iOS
- Capital One
-
New Haven, CT
- Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, iOS Do you love building and pion...
- 4/15/2024 12:00:00 AM
About Milford, Connecticut
Milford is a city within Coastal Connecticut and New Haven County, Connecticut, between Bridgeport, Connecticut and New Haven, Connecticut, United States. The population was estimated to be 52,536 in a July 2016 estimate. The city includes the borough of Woodmont. Milford is part of the New York-Newark Bridgeport, NY-NJ-CT-PA Combined Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$76,567 to $103,817
Milford, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago