Contact Center Traffic and Scheduling Analyst, Sr. jobs in Norwich, CT

If you work well under pressure, are proactive, and consistently produce precise high-quality work based on established guidelines, this job perfectly fits you!

We are a premier private duty Home Care Agency based in Norwich, CT, and Warwick, RI. Our mission is to equip and empower our caregivers with the right tools and resources needed to provide our clients with an extraordinary care experience, and we are seeking a talented and experienced Scheduling Coordinator to join our team.

As a vital team member, you will play a crucial role in our organization by establishing relationships with care professionals, nurses, and clients to match, schedule, and coordinate care services for our clients so they do not go without care.

We want to hear from you if you are a steady and methodical individual who delivers quality work on a consistent basis and cares about older adults.

Roles & Accountabilities:

• Develops and maintains a systematic high-volume scheduling process that includes communicating interactions with customers, clients, and coworkers. 
• Collaborates with the Care Team to ensure clients are matched with the right team members.
• Ensures client schedules are 100% accurate so the client goes with staffing.
• Verifies schedules daily to ensure billing & payroll can be processed with no errors by the necessary individuals.
• Communicates schedule changes with the client’s primary contact keeping them informed of schedule changes.
• Gathers and updates caregiver and nurse expired HR documents such as car insurance, driver’s license, professional licenses, and more, and tracks their sexual harassment training.
• Recognizes and provides positive feedback regarding caregivers who have made accomplishments or have gone above and beyond their daily job functions to the care team and in coach-up care.
• Serves as primary phone handler in answering, screening, and directing mainline calls in a manner that leaves a positive impression.
• On-call for weekends and nights on a rotating schedule

Required Experience:

• 3 Years work experience in a fast-paced office environment.
• 3 Years work experience staffing and managing the schedule for 15 clients using an EMR.
• 2 Years work experience being the first point of contact for main office calls.

Job Type and Compensation:

• Full-time - 30hrs/wk
• $21-$25 based on experience

Benefits:

• 401(k) matching
• Paid Time Off

Schedule:

• Monday - Thursday: 8:30 AM- 2:30 PM
• Friday - 8:00 AM - 2:00 PM
• Rotating, paid call schedule opportunity available