Contact Center Traffic and Scheduling Analyst, Sr. jobs in the United States
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Sr Systems Analyst - MD Anderson Cancer Center Careers
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United States, TX
FULL_TIME
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The Sr Systems Analyst on the High-Performance Computing team is a pivotal role within the IT Engineering Department in operationalizing critical infrastructure initiatives for MD Anderson’s Research environment. The Sr Systems Analyst assists in managing, planning, building, and optimizing end-to-end Research Computing environments, as well as partnering with Research application teams to manage & build traditional HPC and Kubernetes systems for production use by our research customers.
The Sr Systems Analyst role requires working collaboratively with Researchers and Institutional leaders across the enterprise. It involves utilizing effective communication to promoting better understanding of Research Computing facilities at MD Anderson. The Sr Systems Analyst partners closely with teams across MD Anderson, including Enterprise Development & Integration and Oncology Care and Research IS departments in the build out and delivery of research computing systems.
Research Computing Infrastructure Engineering – End-to-End Solution Delivery
1. Communicate/Participate End-to-end solution delivery that improves Research Computing capabilities and realizes discovery value across the Research environment. End-to-End solutions include design and build out of the High-Performance Computing and Kubernetes infrastructures as well as other tools for the Research Computing environment.
2. Lead/Communicate/Participate in the planning, architecture, analysis, design and build of end-to-end data Research Computing solutions in partnership with IS, Research Governance teams, other research collaborators for efficient end-to-end management of MD Anderson Research Computing environments.
3. Plan/Communicate/Participate in incorporating repeatable solution designs for building, optimizing, standardizing, and validating the Research Computing environment.
4. Explore and promote innovative and modern tools, techniques, and architectures to automate the most-common, repeatable, and tedious tasks partially or completely to minimize manual and error-prone processes and improve productivity.Standards, Testing and Maintenance
1. Coordinate and adhere to standard operating procedures set by IS division as well as all MDA policies and maintain build standards for support of MDA Research Computing environment.
2. Participate in documentation preparation as needed for the implementation of enhancements or new technology.
3. Adhere to documented change control processes and may perform change control audits.
4. Communicate & perform quality control and testing and review the build of other analysts to ensure that solutions are technically sound.
5. Assist in monitoring application health and/or creates customized maintenance routines to keep the Research Computing systems healthy.
6. Communicate and execute the adherence to regulatory requirements, quality standards and best practices for systems and processes, and collaborate with internal and external stakeholders.
7. Assist in leading and/or participate in after-hours application support and downtime procedures.Educate and Train
1. Coordinate, promote & train counterparts, such as research scientists, research data analysts, end users or any research consumers with use of the Research Computing systems and tools.
2. Provide institutional, department and one-on-one training for research community.
3. Coach and provide advice, guidance, encouragement, constructive feedback and transfer knowledge to less experienced team members across OneIS and the institution.
4. Assist in managing liaison relationships with customers and OneIS to provide effective technical solutions and customer service.OneIS
1. To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.
2. Promotes trust, respect, support, and honestly with customers and each other.
3. Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.
4. Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own.Other duties as assigned
Education Required: Bachelor’s degree.
Certification Required: None
Preferred Certification: One or more of the following: Red Hat Certified Technician (RHCT), Red Hat Certified Engineer (RHCE), Red Hat Certified Datacenter Specialist (RHCDS), Red Hat Certified Architect (RHCA), CompTIA A , HP Accredited Systems Engineer (ASE), VMware Certified Professional (VCP), and/or VMware Certified Design Expert (VCDX)
Experience Required: Five years’ experience in analysis/design/project management/programming. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred Experience: The required experience plus three years supervisory experience.
- Experience with HPC/Kubernetes
- Experience with installation, configuration & maintenance of system applications such as LSF, Slurm, Bright Cluster manager, and/or Kubernetes including a good working knowledge of compute cluster scheduling.
- Experience with writing and debugging shell, Python, or other scripts.
- Experience with the installation, configuration & maintenance of Open-Source applications such as GCC, Pytorch, R various Open Source Next Gen Sequencing apps such as Tophat, Samtools, etc.
- Working knowledge of GPFS and NFS storage systems.
- Experience with, RedHat Linux, SUSE Linux, Ubuntu, or VMware ESX is also preferred.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information - 6 Days Ago
- Signode -Sr. Data Analyst
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Tampa, FL
FULL_TIME
- Sr. Data Analyst - Tampa, FL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a ...
- 22 Days Ago
- Signode -Sr. Financial Analyst, FP&A
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Tampa, FL
FULL_TIME
- Sr. Financial Analyst, FP&A - Tampa, FL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Si...
- 22 Days Ago
- UPMC
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Pittsburgh, PA
FULL_TIME
- Job Summary: Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excel...
- 23 Days Ago
- Deans Professional Services
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Bellaire, TX
FULL_TIME
- Dean’s Professional Services is now hiring for qualified, patient-care focused Contact Center – Scheduling to work for a State Hospital in the Houston, TX area. We are on a mission to create care that...
- 26 Days Ago
- Pipeline Scheduling - Energy Transfer Family of Partnerships Careers
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NEWTOWN SQUARE, PA
FULL_TIME
- Energy Transfer, recognized three years running by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our emp...
- 26 Days Ago
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