Cooperative Program Coordinator jobs in Roanoke, VA

Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Girl Scouts of Virginia Skyline Council (GSVSC) was charted on July 1, 1963 by Girl Scouts of the USA. The Council, with headquarters in Roanoke, VA, serves 36 counties in central, south-side, southwestern and western Virginia. The Council serves approximately 5,000 members

Position Summary:

The Program Coordinator is responsible for supporting and retaining adult volunteers and girl members in assigned program-grade levels K-12 by providing programs, guiding and mentoring, developing and delivering resources, and building and maintaining partnerships to assist volunteers in their work with girls. The Program Coordinator works collaboratively with members of the Mission Delivery Team as well as cross-functionally with other departments to ensure achievement of the goals of the Council.

Travel:

• Willing to travel, primarily within our 36 county area and approximatly 25% of the time, to support and build quality programs, events, ceremonies, camps and outreach in assigned areas
• Develops and maintains an organized/robust system of program partnership collaborations and/or volunteers who deliver quality programs in assigned areas

Essential Functions and Responsibilities:

Program Grade Level Support

· Mentors adult volunteers to work with girls in assigned program-grade level area (K-12) to ensure delivery of programs and services to girls.

· Interprets the Girl Scout Leadership Experience philosophy and the council’s policies, procedures and standards.

· Works with cross-functional team to determine or develop innovative strategies to ensure the effective support of troop leaders and program-grade levels within service units.

· Monitors and provides support for problem solving and conflict resolution in a timely manner.

· Cultivates relationships with appropriate community leaders, organizations, and businesses to support retention efforts.

· Optimizes use of technology to support customer service for volunteers.

Support functions of the call center process.

· Answers, problem-solves, manages and responds appropriately to all inquiries including but not limited to email, cases, phone and walk-in customers.

Program delivery/resource development

· Assists in achieving the council’s membership and retention goals for girls by development, coordination and delivery of quality programs, events, ceremonies, camps, curricula, and additional resources as driven by market needs.

· Recruits, trains, and supports volunteers for the effective delivery of council programs.

· Recruits, trains, and supports volunteers for the effective delivery of volunteer-run summer camps.

· Builds and maintains program registrations and provides rosters for program partners as needed to support the effective delivery of programs.

· Updates and maintains yearly program dashboard and registration data to accurately identify # of girls served.

· Prepares and coordinates budgets (including grant budgets) to ensure adherence to approved program for girls.

· Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.

Outreach Program delivery

· Assists in achieving the council’s membership and retention goals for girls by development, coordination and delivery of quality outreach programs, camps, ceremonies, curricula, and additional resources as driven by market needs.

Key Performance Indicators:

· # girls served in council-sponsored program events focused on 4 program pillars (STEM, Outdoors, Entrepreneurship, and Life Skills)

· Customer satisfaction reflects improvement (Survey).

Competencies and areas of expertise may include:

• Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project
• Technical computer skills in Microsoft Office including Word and Excel, Google Suite including Gmail, Google Drive, Google Docs, Google Sheets, customer relationship management systems, and social networking.
• Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
• Flexible, adaptable and comfortable in delivering programs in all types of environments; specifically, in the out of doors.
• Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.
• Volunteer Management - knows the procedures, tools, and legal issues associated with recruiting, selecting, supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner; monitors use of volunteers; recognizes volunteer accomplishments.
• Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
• Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently. Has confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcomes.
• Customer Responsiveness - seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the members/customers of the organization.
• Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
• Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences
• Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.

Minimum Qualifications Required:

• Bachelor’s degree with two year experience and/or supervision of youth recreational programs, preferably in a non-profit or membership-based organization, or equivalent combination of education and experience.
• Knowledge of Girl Scouting, Girl Scout Leadership Experience, Girl Scouts National Program Portfolio (or ability to learn quickly upon job entry)
• Required certification and/or willingness to become certified. Instructor certifications a plus: First Aid/CPR
• Prior camp administration, American Camp Association (ACA) accreditation, experience in writing outdoor, experiential program curriculum, adult instruction and training preferred but not required.
• Daily access to transportation, along with applicable documentation of legally required automobile insurance and valid driver’s license; ability to travel independently to a variety of locations in the council's jurisdiction or other locations.
• Ability to work a flexible schedule, including evenings and weekends. Ability to travel as position responsibilities require.
• Subscribe to the principles of the Girl Scout Movement and become a registered member of the Girl Scouts of the USA.
• Experience working with diverse populations.

Knowledge, Skills and Abilities:

• Passionate commitment to the Girl Scout mission and the Girl Scout Leadership Experience.
• Knowledge of best practices of customer service, volunteer recruitment and management, risk management and emergency action planning and practices.
• Strong customer service skills.
• Strong leadership skills. Ability to supervise and motivate and inspire others.
• Ability to provide effective training and feedback to volunteers.
• Strong project management skills, with demonstrated ability to build relationships, present concepts and make recommendations.
• Ability to prepare and implement a budget while monitoring expenditures and budget comparisons to use allocated budget effectively.
• Strong interpersonal and cultural skills.
• Ability to collaborate well and be an effective team player. Experience participating in cross-functional and remote work teams.
• Ability to be flexible and manage change.
• Strong planning and organizational skills. Ability to analyze information, formulate work plans, articulate goals, produce required statistical and narrative reports.
• Strong written and communication skills, including presentation and training.
• Ability to network, lead events and meetings and motivate staff and volunteers.
• Ability to meet deadlines. Ability to prioritize and multi-task successfully.
• Proficient with Microsoft Office (or similar software) as well as Internet and e-mail applications.
• Ability to establish and maintain filing system and records.
• Ability to handle sensitive information and maintain confidentiality.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient eye-to-hand coordination to successfully operate a computer keyboard.
• Sufficient visual acuity to make appropriate judgments with regard to written materials.
• Ability to communicate orally and in writing.
• Physical strength and agility to safely perform essential functions and major job responsibilities, including the abilities to lift, push, pull, or carry job related supplies or equipment weighing up to fifty (50) pounds of force occasionally, twenty (20) pounds of force frequently and/or up to ten (10) pounds of force constantly to move objects.
• Ability to work extended hours, nights, and weekends as necessary to support Council program implementation.
• Ability to travel within Council jurisdiction and work in a mobile environment as needed.
• Other demands as determined by the Council.

Success Factors/Key Competencies:

Job/Organizational Knowledge

Understand and accept the mission and values of GSVSC and Girl Scout beliefs and principles and how they apply to work and relationships with others. Model behavior consistent with the mission and purpose of Girl Scouting. Demonstrate and articulate a genuine passion for the Girl Scout mission and vision. Must become a member of the Girl Scouts of the USA. Know a broad range of information regarding specific department/program and use that knowledge to perform effectively and independently. Apply a depth of knowledge within area of responsibility to implement assigned responsibilities. Be able to use and willing to expand learning of applications or technology to perform job responsibilities.

Approach to Work and Attitude

Demonstrate and promote a climate of courtesy and professionalism to co-workers, volunteers, girls and others. Recognize resource building potential in all interactions and be responsive and professional in providing information. Promote GSVSC mission, services and programs with stakeholders to assure continued support. Use Council resources to their best advantage, including business equipment and supplies. Make the most of own time and resources to maximize stewardship to GSVSC. Respect one another and relationships with staff and supervisors.

Interpersonal Effectiveness

Actively support and promote all efforts to enhance communications and collaboration between and among staff members, volunteers, girls and community members. Actively support and promote the GSVSC and Girls Scouts of the USA initiatives and their commitment to diversity and pluralism throughout the organization. Display sensitivity to the need of every individual to be treated with respect and fairness. Willingness to work with all persons without regard to age, gender, race, religion, ethnic origin, socio-economic status, sexual orientation or disability or other protected class status.

Communications and Conflict Management

Understand staff roles and procedures and prepare standards reports to track job progress or activities. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform the job. Listen carefully to assure clear understanding of instructions and requests. Anticipate constituent needs and interests and take proactive steps to respond to them. Respect and maintain confidentiality when handling sensitive information within the parameters defined by supervisor and/or GSVSC policy. Understand and be able to use appropriate technology to communicate with others (internal and external stakeholders). Ensure that materials generated for Council’s internal and external publications reflect the highest standards to excellence.

Judgment/Decision Making/Problem Solving

Demonstrate sound judgment and responsible decision making by ensuring that the Girl Scout mission and the Council strategic goals and objectives drive all decisions. Understand and apply knowledge of the context in which GSVSC works, resolving problems and trying new ways of doing things. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities. Demonstrated reasoning ability in order to successfully lead and/or manage responsibilities as described above.

Customer Focus/Teamwork

Proven capability to work in a collaborative, customer-focused environment. Understand who stakeholders are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.

Understand what a team is and what it does. Demonstrate a willingness to work on a team. Promote effective interactions among team members. Keep supervisor and team members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Demonstrate and respect the importance of work performed by co-workers. Understand organizational priorities and be willing to set aside own tasks to assist others to complete high priority tasks.

Quality and Quantity of Work

Consistently seek to improve the effectiveness and efficiency of all Council operations by demonstrating positive and unique approaches to service delivery. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple tasks in a timely manner. Verify the accuracy and quality of own work and the work of others. Contribute ideas to effectively implement plans, events, activities and projects. Keep others informed of work progress and any problems encountered. Assist others to complete priority work, or step in to handle work in their absence. Maximize your individual strengths to enhance work performance and minimize your weaknesses to improve performance. Facilitate the use of skills and resources within GSVSC. Contribute ideas for implanting GSVSC vision and strategic plan.

Reliability and Accountability

Accept accountability for assigned responsibilities and adapt work style to perform independently or within a team. Gather, analyze and maximize the use of information and resources necessary to complete work. Demonstrate sound judgment in performing own job. Set and communicate deadlines and priorities. Successfully balance multiple activities. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Interpret GSVSC policies and procedures for staff and stakeholders.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Events management: 2 years (Required)
• Customer service: 1 year (Preferred)

License/Certification:

• DMV (Required)

Work Location: Multiple locations