CopyWriting Manager - Digital manages and mentors a team of digital content writers that produce written content for various online platforms. Organizes and maintains a schedule of deliverables and ensures all deadlines are met. Being a CopyWriting Manager - Digital develops ideas for compelling content that adhere to required branding and style guidelines. Ensures that search engine optimization best practices are applied to maximize web search results. Additionally, CopyWriting Manager - Digital reviews and edits final products to add value and improve presentation. Collaborates with stakeholders and cross-functional teams. Requires a bachelor's degree in english, communication, journalism. Typically reports to a director. The CopyWriting Manager - Digital manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a CopyWriting Manager - Digital typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking a highly motivated and experienced ROCKSTAR Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring excellent customer service, and driving sales growth. This is a full-time position with opportunities for career advancement.
Responsibilities:
- Manage and lead a team of call center representatives to achieve sales targets and provide exceptional customer service
- Develop and implement strategies to drive business development and expand market reach
- Train and coach call center staff on effective sales techniques, product knowledge, and customer service skills
- Monitor call center performance metrics and analyze data to identify areas for improvement
- Conduct regular performance evaluations and provide feedback to team members
- Collaborate with other departments to ensure seamless operations and customer satisfaction
- Handle escalated customer inquiries or complaints in a professional manner
- Stay up-to-date with industry trends and technologies to optimize call center operations
Requirements:
- Proven experience in call center management, preferably in a technology sales environment
- Strong ability to negotiate and close sales deals
- Excellent communication skills, both verbal and written
- Experience with warm calling techniques and inside sales strategies
- Exceptional customer service skills with the ability to handle challenging situations
- Strong leadership abilities with the capability to motivate and inspire a team
- Ability to analyze data, identify trends, and make data-driven decisions
We offer competitive compensation packages, Apply now!
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
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Work Location: In person