Credit Card Fraud Analyst jobs in Hollywood, FL

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

Director of Payments & Fraud will report to the VP - Risk and will be responsible for overseeing and optimizing all aspects of payment processing and fraud prevention within the organization. Your primary objective will be to ensure seamless, secure, and efficient payment operations while safeguarding the company against fraudulent activities.

This will include setting and delivering industry leading KPI’s, creating and maintaining a fraud policy, managing the risk tolerance while balancing P&L impact. Creating dashboards and analytics used to drive decision making, building and continuously refining fraud rules. Partner with stakeholders to create frictionless customer payment journeys to maximize payment acceptance, develop efficient and scalable tools. There will be extensive collaboration with payment service providers / card brands, and you will frequently be the lead point of contact, working with internal product teams and key stakeholders to set our payments and fraud strategy.

What are we looking for?

Payment Strategy Development:

• Develop and implement strategic plans for payment processing to enhance user experience and maximize revenue opportunities.
• Stay updated on industry trends, regulations, and emerging technologies to continually improve payment processes.

Payment Processing Optimization:

• Streamline payment processes to minimize transaction costs, reduce payment failures, and increase transaction success rates.
• Analyze payment data and user behaviour to identify opportunities for optimization and revenue growth.

Fraud Prevention and Risk Management:

• Design, implement, and maintain fraud detection and prevention systems to safeguard the company against fraudulent activities.
• Monitor transactional data and patterns to detect and mitigate potential fraud risks in real-time.
• Collaborate with internal teams and external partners to stay ahead of evolving fraud tactics and technologies.

Compliance and Regulatory Oversight:

• Ensure compliance with relevant regulations and industry standards related to payment processing and fraud prevention.
• Implement effective risk management practices to mitigate regulatory risks and maintain operational compliance.

Team Leadership and Development:

• Lead and mentor a team of payment and fraud management professionals, providing guidance, training, and support to foster their growth and development.
• Foster a culture of innovation, accountability, and continuous improvement within the payments and fraud management team.

Cross-functional Collaboration:

• Collaborate with other departments such as product management, customer support, and finance to align payment and fraud management strategies with overall business objectives.
• Work closely with technology teams to integrate payment and fraud prevention systems with existing platforms and infrastructure.

This role offers a unique opportunity to lead payment and fraud management initiatives in a dynamic and fast-paced environment, driving innovation and ensuring the security and integrity of our online gaming platform. If you're passionate about payments, fraud prevention, and gaming, we'd love to hear from you. Experience in Senior Management / Director level role within Online Gaming required.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Start-up culture backed by a secure, global brand
• Opportunity to drive an industry leading fraud and payments strategy.

Roster of Unique’s

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)