Credit Card Fraud Analyst jobs in Jacksonville, FL

Credit Card Fraud Analyst monitors suspicious transaction activities and resolves fraudulent activities. Contacts merchant and cardholders to verify charges and prevent loss. Being a Credit Card Fraud Analyst requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Credit Card Fraud Analyst works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Fraud Analyst typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Fraud Analyst II
  • COMMUNITY FIRST CREDIT UNION OF FLORIDA
  • Jacksonville, FL FULL_TIME
  •  

    This position serves as the operational SME for fraud investigations. The incumbent is responsible for the monitoring and timely resolution of all fraud cases produced by various fraud monitoring software systems to include ACH, wires, checks, online banking activity and identity theft. Performs account research and help desk tickets to ensure requests for support by front end employees are satisfied in a timely manner to service our member base. Must maintain awareness for emerging transaction patterns of loss which may require action by our vendors to take preventative measures to mitigate risk exposure and help to deter future loss. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.


    Major Duties and Responsibilities

    Process alerts for card fraud and Zelle in the multiple systems to identify instances of fraudulent behavior. Provide reimbursement in accordance with Reg E and exemptions as necessary to provide for the member experience. Identify patterns of activity that could necessitate new rules to mitigate risk exposure with card and Zelle transactions.

    Monitor for Card and ACH fraud through various reports and software systems. Assist with projects that refine our monitoring process for process improvements. Includes a requirement for independent review and disposition of alerts in the artificial intelligence software system for alerts and case management. Utilize reports to balance general ledger to ensure credits and recoveries balance each month.

    Investigate instances of complex transfers and layering of funds to determine an individual’s status as suspect or victim. Assist in the education of victims to avoid scam related scenarios.

    Process additional reports and additional external reports on a monthly basis to be presented to multiple committees.

    Assists with support of fraud team through addressing emails and phone calls pertaining to various investigations.


    Knowledge and Skills

    Experience

    A minimum of three years of similar or related experience at a financial institution, preferably in a credit union environment with back office fraud investigations with digital transactions.

    Education/Certifications/Licenses

    A two-year college degree

    Interpersonal Skills

    A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

    Other Skills

    Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and ACH activities.

    ADA Requirements

    Physical Requirements

    Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

    Working Conditions

    Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

    Mental and/or Emotional Requirements

    Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

    Community First Credit Union is an Equal Opportunity Employer

  • 16 Days Ago

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Credit Card Accounting Specialist
  • Regency Centers
  • Jacksonville, FL FULL_TIME
  • Credit Card Accounting Specialist 1 Independent Dr, Jacksonville, FL 32202, USA Req #404 Monday, March 11, 2024 About this Opportunity:At Regency Centers, we believe our greatest asset is our people, ...
  • 13 Days Ago

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Sr. Fraud Analyst
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • Jacksonville, FL FULL_TIME
  • ABOUT THE ORGANIZATIONSMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, whol...
  • 15 Days Ago

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Credit Analyst
  • Aerotek
  • Jacksonville, FL OTHER
  • Overview Aerotek has an immediate opening for a Credit Analyst at the corporate headquarters in Jacksonville, FL. Job Summary: Reporting to the Corporate Credit Manager, the Credit Analyst is responsi...
  • 22 Days Ago

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Credit Analyst
  • Actalent
  • Jacksonville, FL OTHER
  • Overview Actalent has an immediate opening for a Credit Analyst at our Corporate office in Jacksonville, FL. Compensation $48,000 Bonus potential | Quarterly Schedule Full Time | Permanent Monday - Fr...
  • 15 Days Ago

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Junior Credit Analyst
  • Triad Financial Services, Inc.
  • Jacksonville, FL FULL_TIME
  • Job Summary Triad’s Floorplan Division specializes in Commercial Inventory Finance for Retailers of Manufactured Homes. As part of the Commercial Finance Team, the Jr Credit Analyst will work closely ...
  • 1 Day Ago

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0 Credit Card Fraud Analyst jobs found in Jacksonville, FL area

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Trade Support
  • Veterans Sourcing Group
  • Jacksonville, FL
  • Job Description Job Description REQUIREMENT DETAILS Job Title: Financial Operations Analyst- Trade Support Location: Jac...
  • 3/28/2024 12:00:00 AM

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Implementation Analyst
  • Interactive Resources - iR
  • Jacksonville, FL
  • Our client is offering an exciting opportunity for a skilled professional to join their team. In this role, you will be ...
  • 3/28/2024 12:00:00 AM

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Remote IT Support Advisor
  • theITSC
  • Jacksonville, FL
  • Job Description Job Description The ITSC is seeking agents to provide telephone technical support for the organization's...
  • 3/27/2024 12:00:00 AM

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Equipment Finance Collections Specialist I
  • First Citizens Bank
  • Jacksonville, FL
  • Overview: This position provides administrative and collection activities to the Equipment Finance Division. Performs a ...
  • 3/26/2024 12:00:00 AM

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Equipment Finance Recovery Collections Specialist III
  • First Citizens Bank
  • Jacksonville, FL
  • Overview: This position provides administrative and collection activities to the Equipment Finance Division. Performs a ...
  • 3/25/2024 12:00:00 AM

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Operations Specialist
  • Collabera
  • Jacksonville, FL
  • Job Description Job Description Hiring || Hiring || Hiring Industry: Banking Title: Operations Specialist Location: Hybr...
  • 3/25/2024 12:00:00 AM

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Business Process Analyst
  • Saxon Global
  • Jacksonville, FL
  • Client: Toyota distributors (automotive industry) Position: Business Process Analyst Duration: long term contract Locati...
  • 3/24/2024 12:00:00 AM

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Transportation Pricing Specialist
  • Atlas
  • Jacksonville, FL
  • Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through ...
  • 3/24/2024 12:00:00 AM

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Analyst jobs
$35,977 to $53,321
Jacksonville, Florida area prices
were up 1.5% from a year ago

Credit Card Fraud Analyst in Cincinnati, OH
According to Credit Card Fraud Analysis Job Description, those who take up the job of a fraud analyst must have the skill and expertise to closely monitor all security events and prevent and detect fraud activities.
December 02, 2019
Credit Card Fraud Analyst in Ogden, UT
This is a common problem today, given the ubiquity of credit cards and how most people avoid cash, using only credit and debit accounts.
January 05, 2020
Credit Card Fraud Analyst in Springfield, MA
The Credit Card Fraud Analyst Job Description calls for monitoring the transactions done by credit card users, review the activities that seem to be suspicious, conduct further investigations and resolve the irregularities that are reported by the customers.
January 01, 2020