Credit Card Fraud Analyst jobs in Tampa, FL

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

We are committed to improvement, driven by feedback, and focused on organizational growth.  We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued. 

Find your value here as a…

Fraud Prevention Analyst I (temp assignment)

The key purpose of this position is to assist the manager and/or director with the day-to-day activities of fraud investigation. Activities include monitoring, mitigating, and identifying fraudulent activities with and for our members to ensure fraud and fraud losses are within the credit union's risk profile.

THis is a temporary opportunity with an estimated end date of November 1, 2024.

What you will do…

• Review and analyze fraud detection software, provide reports and investigate services necessary to identify and deter fraudulent activities against PEFCU, place appropriate restrictions, holds, notes and memos on checks, debit/ATM cards or accounts, and work with law enforcement when necessary.
• Identify and investigate suspicious transactions
• Assist and recommend new processes to ensure losses are minimized.
• Make recommendations on changes to the risk metrics within the organization to mitigate fraud.
• Responsible for mitigating credit union fraud to ensure compliance and losses stay within PEFCU's risk tolerance.
• Respond to internal or external inquiries about accounts and associated disputed transactions.
• Research and analyze data to identify fraudulent transactions and minimize loss to the organization and its customers.
• Resolve issues by returning funds, or escalates more complex investigations.
• Develop reports for management with fraud metrics or detailing emerging schemes or vulnerabilities.
• Create case files and provides case details to the legal department, law enforcement personnel, or other parties as required.
• Approve the resolution of issues by returning funds, or escalate more complex investigations to leadership.
• Prepare reports for management with fraud metrics or detailing emerging schemes or vulnerabilities.
• Coordinate the transfer of case details to the legal department, law enforcement personnel, or other parties as required.
• And other duties as assigned by leadership 

What you need…

• 1-2 years experience in fraud investigations/fraud operations other experience in financial services organizations, or relevant educational experience; 
• High School Diploma or GED
• Exceptional customer service skills
• Ability to review information from multiple sources, aggregate information into a clear understanding of circumstances and exercise sound judgment and analytical thinking to draw conclusions and make decisions.
• Good verbal and written communication skills
• Thorough understanding of Regulation E

What’s in it for you…

• Competitive pay
• Work/life balance

Apply now!