Customer Information Center Manager jobs in Alaska
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
- Old Navy
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Fairbanks, AK
FULL_TIME
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About the Role
In this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.
What You'll Do
- All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Recruit, hire and develop people to drive a culture of high performance and engagement
- Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
- Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Promote community involvement
- Adapt team priorities to respond to customer and business partner needs
- Provide front line supervision to an operational, service or administrative team
Who You Are
- Provides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business results
- Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands
- Strength in driving metrics to deliver results that will meet or exceed business goals
- Able to travel as required
- Probe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternatives
- Good understanding of concepts and procedures within own subject area
- 13 Days Ago
- Chugach Government Solutions
-
Fort Greely, AK
FULL_TIME
- Job Description About UsWhen you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation...
- 1 Month Ago
- KBR
-
Clear, AK
FULL_TIME
- Title: Manager, Information Management/ ISSO Perform all ISSO associated duties as prescribed in reference DoD Instruction 8500.01, “Cybersecurity,” Incorporating Change 1, 14 March 2014. Scope includ...
- 1 Month Ago
- Alaska Native Tribal Health Consortium
-
Anchorage, AK
FULL_TIME
- The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partners...
- 16 Days Ago
- Alaska Primary Care Association
-
Anchorage, AK
FULL_TIME
- Are you looking to make a difference in your career? Together we are brining communities, advocacy, and healthcare careers within reach. Position Summary With oversight from the Operational and Perfor...
- 29 Days Ago
- Pete's Collision Center
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N/A, AK
FULL_TIME
- Pete's Collision Center - We are seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling. Compensation : $45.00 / hr Du...
- 4 Days Ago
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- Sanford Health
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- Sanford Health
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Fargo, ND
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