Customer Information Center Manager jobs in Delaware
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Bilingual (Spanish/ English) Parent Consultant
- Parent Information Center of Delaware
-
Sussex, DE
FULL_TIME
-
Classification: Part-Time 25 hours per week FLSA: Non-exempt
Location: Sussex County
Overview: The Parent Information Center of Delaware (PIC) is a statewide non-profit
organization with a mission to advance effective parent engagement in education. Parent
Consultants are the key to providing accurate, and critical information, resources and support to
families of children with all disabilities, age’s birth to 26, to support efforts to access
appropriate special education programs and related services for their children.
Summary: The Parent Consultant provides parents, caregivers and professionals with information
about special education laws, rules and regulations governing the rights of children with intellectual,
physical, emotional and learning disabilities to receive a free and appropriate public education and
related services, as well as information about best practices when teaching and parenting children
with disabilities and special needs. The Parent Consultant also provides education and training and
helps parents and caregivers develop effective strategies for coping, resolving conflicts, and
acquiring life-long advocacy skills.
Duties and Responsibilities include the following:
- Providing individual technical assistance by phone, email or in person and subsequent follow
solving skills and to offer information pertaining to the duration and overall well-being of
their children.- Serve as an intermediary between the school system and families seeking to advocate for
- Facilitate discussions and workshops/webinars that focus on leadership, building capacity,
- Assisting in the development of pertinent, culturally competent and accessible information
webinars and via the weekly E-news.
Inform. Educate.Advocate.
The Parent Information Center of Delaware is a non-profit, public corporation under Section 501 (c)(3) of the tax code- Presenting learning opportunities, (webinars, workshops, newsletter articles, etc.) about
education and welfare of children with special needs.- Attending school meetings with families when possible, or necessary
- Keeping current, through a variety of sources, with information and materials relevant and
- Collecting, reporting on, and maintaining all necessary data and evaluations as required.
- Maintaining telephone/email contacts, activity logs, and demographic information.
- Representing the interests of families of children/youth with special needs on appropriate
- Devising and implementing strategies for reaching families considered traditionally hard to
- Working in collaboration with PIC’s team members to meet the organization’s goals.
- Performs other related duties as assigned
A Bachelor’s degree or Associates degree PLUS a minimum of two (2) years’ experience working
with children, youth, and families in a community based-setting. Degree may be substituted for
experience.
Requirements: Must be fluent in both Spanish and English (verbal and written)
1. Sound understanding of Delaware special education laws, regulations and processes
(preferred), or personal experience with Delaware’s special education system
2. Excellent written and verbal communication skills
3. Excellent organizational skills, including ability to initiate and prioritize tasks, meet deadlines
and give attention to accuracy and details
4. Excellent interpersonal and intrapersonal skills
5. Teaching and training skills as applicable to adult learners
6. Experience using computers and software (i.e., MS Word, PowerPoint, Excel, and Outlook)
and internet based tool such as google calendar, Google Drive, and virtual meeting software
(i.e. Zoom, Join Me, or Skype)
7. Experience using technologies such as LCD projectors, e-fax software, high volume copiers
and scanners
8. Ability to work some evenings and weekends
9. Work attitudes that include a commitment to the organization’s mission and to supporting
teamwork along with a visible willingness to meet or exceed the requirements of the job and
tasks as assigned
10. Must have reliable transportation (travel expenses are reimbursed)
11. Must be a self-starter
12. Must be able to carry training materials and small equipment
Physical Demands:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands, reach
with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The
employee must occasionally lift and/or move up to 35 pounds.
Preferences:
- Bilingual in Spanish or other language
- Parent, caregiver, or relative of an individual with a disability, with advocacy experience
- Extensive relationships with the Delaware Hispanic/Latin Community
education and experience.
The Parent Information Center of Delaware believes that equal opportunity for all employees is
important for our organization. Accordingly, our nonprofit will not discriminate against an
employee or applicant because of race color, creed, religion, sex, age, disability or national origin.
Please submit a current resume, and cover letter with salary requirements to:
Meedra Surratte, Executive Director
Parent Information Center of Delaware
404 Larch Circle
Wilmington, DE 19804
Fax: 302-999-7637
Email: picofdel@picofdel.org
Visit our website at: www.picofdel.org
NO PHONE CALLS, PLEASE - 15 Days Ago
Bilingual (Spanish/ English) Parent Consultant
- Parent Information Center of Delaware
-
Castle, DE
FULL_TIME
- Classification: Part-Time 25 hours per week FLSA: Non-exempt Location: New Castle County Parent Information Center of Delaware seeks individuals with a strong commitment to the involvement of informed...
- 2 Months Ago
Fire Protection Manager
- COMTEC INFORMATION SYSTEMS
-
Wilmington, DE
FULL_TIME
- Responsibilities:· Plan, organize and staff key office and field positions to support overall department goals and objectives. Direct and coordinate project teams, including office and field staff in ...
- 25 Days Ago
Patient Information Center Specialist - Patient Information Center
- Bayhealth
-
Dover, DE
FULL_TIME
- 655 Bay Rd, Suite J STATUS: Full Time 80 Hours SHIFT: Days Summary: The Patient Information Center Specialist is responsible for preparing patients for their visit. This includes scheduling patients, ...
- 15 Days Ago
Wilmington, DE - IT - DOS - Government Information Center - Project Manager 3
- Softpath System LLC
-
Dover, DE
FULL_TIME
- Please include link to a digital portfolio or samples of work along with application. Limited travel: This is a new position so the successful candidate will work with GIC Director to determine the ne...
- 24 Days Ago
Infrastructure Security Project Manager
- Information Consulting Services of Delaware Valley
-
Wilmington, DE
FULL_TIME
- Role is Hybrid. 2x per week on site. Tues/Wed (NO EXCEPTIONS) Auto client service experience a big plus Location: Wilmington, Del. Start: ASAP Duration: 4-6 months w CTH Salary conversion: UP to $125K...
- 20 Days Ago
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- Ascension
-
Grand Blanc, MI
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RN, Nights - Critical Care IMU
- Memorial Hermann Health System
-
Houston, TX
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RN, Nights - CVICU
- Memorial Hermann Health System
-
Houston, TX
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Executive Director
- WOAR - Philadelphia Center Against Sexual Violence
-
Philadelphia, PA
- WOAR – Philadelphia Center Against Sexual Violence (WOAR) is searching for an Executive Director (ED) to lead a thriving...
- 4/19/2024 12:00:00 AM
Retail Specialty Sales Associate - Houston Space Center in Houston/Webster Area
- Hudson Group
-
Houston, TX
- $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 yea...
- 4/19/2024 12:00:00 AM
Design Director
- Intelliswift Software
-
Englewood Cliffs, NJ
- Design Director Looking for an experienced Design Director to manage a team of high-performing designers working in Agil...
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Territory Sales Representative
- Cameron Ashley Building Products
-
Visalia, CA
- Do you like to win? Are you passionate? Do you like having fun? If so, Cameron Ashley Building Products IS the place for...
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Territory Sales Representative
- Cameron Ashley Building Products
-
Tuscaloosa, AL
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About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$101,087 to $137,936
Most Popular Cities in Delaware for Customer Information Center Manager Jobs
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