Customer Information Center Manager jobs in Florida

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Industry Territory Sales Manager-Aii, Compressor Technique, Jacksonville, Fl
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jacksonville, FL FULL_TIME
  • Industry Territory Sales Manager-Aii, Compressor Technique, Jacksonville, Fl
    Functional area: Sales
    Country: United States
    City: Jacksonville
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 2, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Potential compensation; includes a base salary of $50K - $77K based on knowledge, skills, and experience. Participation in a bonus program and car allowance. Unlimted commissions target income of $100K within first year.

    Mission: Manage, call on, and sell industrial equipment to customers in assigned territory.

    Product Sales - The Sales Representative prospects, sources, and maintains quality customers in assigned area. A requirement of this role is to achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project the number of contacts to be made. The Sales Representative manages, calls on, and sells products directly to customers in assigned area and will actively engage in planned prospecting activities geared at increasing the customer base. They will follow up on new leads and referrals resulting from field activity and establish rapport through maintaining regular contact with existing and new customers (particularly key accounts). Responding promptly to customer inquiries, introducing new products and upgrades, studying customer needs and coordinating customer service are abilities the Sales Representative should have.

    Additional duties of a Sales Representative include:

    Preparing and presenting quotes, proposals, pricing, credit terms. Overseeing customer services through quality checks and follow-up; to help in identifying and resolving customer concerns.
    Maintaining a professional image at all times through personal actions and initiatives. Enhancing division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation.
    Obtaining, developing, preparing, delivering, and presenting sales materials, exhibits, and promotional programs when attending exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

    Training & Development- The Sales Representative is expected to continuously update their job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations.

    Reporting - The Sales Representative, prepares reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. These reports may also be on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments.

    Perform other duties as assigned.


    To succeed, you will need

    Skills and experience

    • Four year degree in engineering, business or marketing preferred or equivalent work experience .
    • 5 years of direct sales experience or customer service experience, industrial equipment sales preferred.
    • Must be proficient in Microsoft Office, including PowerPoint, Word and Excel.
    • Must be self-directed.
    • Must have excellent organizational, interpersonal and verbal and written communication skills.
    • Have proven business analysis skills.
    • Up to 35% over night travel.
    • Must have and maintain a valid driver's license

    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan with company matching.
    • Health insurance / Dental insurance / Vision insurance / Life & Disability insurance, along with Maternity and Paternity Leave offered.
    • Paid time off, 3 weeks of vacation, 8 fixed holidays and up to 5 floating holidays.
    • Potential compensation; includes a base salary of $50K - $77K based on knowledge, skills, and experience. Unlimted commissions target income of $100K within first year.
    • Car allowance $800 - $1100 / month depending on vehicle, unlimited fuel reimbursement.

    City
    Jacksonville

    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

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Information Manager - Data & Analytics
  • Sanrose Information Services Inc.
  • Tallahassee, FL FULL_TIME
  • Job DetailsTHIS IS AN ON-SITE POSITON (Tallahassee, FLORIDA)Information Manager - Data & Analytics Strong experience in data management, metadata management, data governance, or information management...
  • Just Posted

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Manager - Business Operations
  • IT Customer Service - POST
  • Tallahassee, FL CONTRACTOR
  • Job title: Manager - Business OperationsLocation: 4040 Esplanade Way Tallahassee, FL 32311 Job summary: Business Operations Specialist (2) - provide detailed desk procedures as well as overall busines...
  • Just Posted

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Information Technology (IT) Manager
  • Straz Center for the Performing Arts
  • Tampa, FL FULL_TIME
  • The Straz Center in now seeking a Information Technology Manager. The Straz Center for the performing arts is a Non-Profit organization in the heart of downtown Tampa, who has been inspiring, educatin...
  • 9 Days Ago

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Information Technology (IT) Manager
  • Center for the Advancement of Science in Space Inc.
  • Melbourne, FL FULL_TIME
  • Congress designated the U.S. orbital segment of the International Space Station as the nation’s national laboratory to optimize its use for improving the quality of life on Earth, promoting collaborat...
  • 19 Days Ago

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On-Site Information Manager (Metadata Management/Data Governance/Informatica)
  • Global Information Services
  • Tallahassee, FL FULL_TIME
  • Job DetailsNote : Please reply ONLY if you1) can work 100% on-site from day one have all the Required skill set and have worked as an "Information Manager (Metadata Management/Data Governance/Informat...
  • 6 Days Ago

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PRN Mammography Tech, Katy Breast Center
  • Memorial Hermann Health System
  • Katy, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

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Imaging Director, Southwest Outpatient and Breast Care Center
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

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Registered Nurse - Neuro IMU (Nights) Southwest
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

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Inventory Manager
  • Hudson Group
  • Boston, MA
  • Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants o...
  • 4/25/2024 12:00:00 AM

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Assistant Director
  • Kiddie Academies of Greater Seattle Careers
  • Kirkland, WA
  • Assistant Director - Child Care Center Make a difference in a child's life - and your own. Excellent opportunity for an ...
  • 4/25/2024 12:00:00 AM

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Service Advisor - Mega Service Center
  • Fun Town RV
  • Cleburne, TX
  • Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and ...
  • 4/25/2024 12:00:00 AM

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CT Technologist ($15K Bonus)
  • Boston Medical Center (BMC)
  • Boston, MA
  • CT Technologist Boston Medical Center - Full time and Part time available Requirements: Graduate of an accredited school...
  • 4/25/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$94,613 to $129,102

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