Customer Information Center Manager jobs in Indiana

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

C
Construction Manager
  • COMTEC INFORMATION SYSTEMS
  • Indianapolis, IN FULL_TIME
  • Responsible for field management related to the Remedial Construction Service Area. This position reports directly to the Service Area Manager.

    REMEDIAL CONSTRUCTION REQUIREMENTS

    · Willing to travel (up to 100%).

    · Work outside in all types of weather.

    · Work 8 hours per day up to 6 days a week.

    · Participate in project kick off meetings.

    · Adhere to all corporate, office, and administrative guidelines and policies.

    · Maintain an acceptable driving record and follow established vehicle use practices.

    · Perform work in accordance with established health and safety policies to include site specific requirements.

    · Complete all training requirements.

    · Wear appropriate personal protective equipment (PPE) to include full face respirator (clean shave required).

    · Report all incidents of injury, property damage, accidental release and near miss.

    · Maintain a professional appearance.

    · Promote a positive and cooperative work environment.

    ESSENTIAL FIELD MANAGEMENT FUNCTIONS

    1. Enforce Company Policy.

    2. Assist in selecting and procuring vendors, equipment, and subcontractors for upcoming projects.

    3. Act as Safety Officer while on Site.

    4. Lead and document daily safety meetings.

    5. Evaluate skills, assign tasks, and motivate project team members.

    6. Verify public and private utility locates have been completed and are appropriately marked before performing work.

    7. Ensure execution of project objectives as defined by the scope of work, specifications and health and safety plan.

    8. Effectively communicate current project status and upcoming project needs to Project Manager or Service Area Manager.

    9. Complete project daily reports.

    10. Assist Project Manager or Service Area Manager in development of client invoices.

    11. Complete projects within schedule and budget restraints as defined by Project Manager or Service Area Manager.

    12. Provide communication with client field representative.

    13. Ensure tools, equipment and vehicles are routinely inspected, properly maintained and deficiencies corrected.

    14. Ensure shop is maintained in a clean and organized manner.

    15. Develop new business opportunities through relationship with existing clients.

    16. Provide cross selling opportunities with other service areas.

    ACCEPTABLE EXPERIENCE AND TRAINING:

    · Experience

    · 7 years construction experience

    · 5 years supervisory/management experience

    · 5 years environmental remediation experience

    · Other combinations of experience and education that meet the minimum requirements may be substituted.

    Skills/Knowledge

    · Extensive knowledge of remedial construction techniques to include but not limited to UST closure projects, dig & haul projects, treatment system installations, soil mixing, plant decommissioning and demolition.

    · Wide ranging knowledge of OSHA construction standards and able to interpret regulations and guidance.

    · Able to develop innovative solutions to difficult construction problems.

    · Excellent communication skills.

    · Good professional writing skills.

    · Understanding of general engineering principles.

    · Able to read and understand Gant Chart style project schedules.

    · Able to read and understand project drawings notes.

    · Identify, negotiate, and procure cost efficient resources to complete project objectives.

    · Identify out of scope work and develop change order cost.

    · Monitor performance of sub-contractors and compliance with project requirements.

    · Setup jobs: develop load list, develop field instructions, and secure travel/lodging,

    · Participate in client pre-construction meetings.

    · Assist with bid opportunities to include site visits, production estimates and obtaining of supplier quotations.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Experience:

    • construction: 7 years (Required)
    • supervisory/management: 5 years (Required)
    • Environmental remediation: 5 years (Required)

    Ability to Relocate:

    • Indianapolis, IN: Relocate before starting work (Required)

    Work Location: On the road

  • 2 Months Ago

C
Bridge Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Indianapolis, IN FULL_TIME
  • Position : Bridge Project Manager Engineer Location : Indianapolis, IN Type : Direct Hire RESPONSIBILITIES · Manage bridge projects from inception through final plan tracings and coordination with cli...
  • 1 Month Ago

C
Building Sciences Manager
  • COMTEC INFORMATION SYSTEMS
  • Indianapolis, IN FULL_TIME
  • Position : Building Sciences Manager Location : Indianapolis, IN and Columbus, OH Type : Direct Hire JOB SUMMARY Responsible for project management and various aspects of fieldwork related to the Buil...
  • 2 Months Ago

C
Manager Analytics
  • C0009 Franciscan Alliance Information Services
  • Central, IN FULL_TIME
  • Beech Grove Office Building 1500 Albany Street Beech Grove, Indiana 46107 WHAT WE NEED Analytics Leader WHO WE ARE LOOKING FOR Our Analytics Manager plays a big part in in the Analytics team’s trainin...
  • 6 Days Ago

I
HR Systems Project Manager
  • Information Consulting Services of Delaware Valley
  • Bloomington, IN FULL_TIME
  • Title: HR Systems Project Manager Contract Details: Start: ASAP Duration: 12 months Remote HR Systems Project Manager - Required Skills - MUST HAVES: Sr. Consultant who has led payroll implementations...
  • 8 Days Ago

C
Customer Service Floater
  • Customer Service Floater
  • Indianapolis, IN FULL_TIME
  • As a Customer Service Floater, you will support copy/print production, scan documents, sort and handle mail, help with receptionist back-up duties like answer the phone, conference room set-up and fil...
  • Just Posted

M
RN, Nights - Cardiac IMU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 5/13/2024 12:00:00 AM

M
RN, Days - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 5/13/2024 12:00:00 AM

M
Network Specialist I - Located in Des Moines, IA
  • Mediacom Communications Corporation
  • Des Moines, IA
  • Located in Des Moines, IA Position: Network Specialist I Who we are: S ince 1995, Mediacom Communications has become a c...
  • 5/13/2024 12:00:00 AM

B
Event Security Guard - Moody Center
  • BEST Crowd Management
  • Austin, TX
  • Job Title: Event Security Guard - Moody Center Company: BEST Crowd Management Location: Austin, TX Pay: $17 / hr Job Typ...
  • 5/13/2024 12:00:00 AM

B
Full-Time Security Officer - Moody Center
  • BEST Crowd Management
  • Austin, TX
  • Job Title: Full-Time Security Officer - Moody Center (Texas Private Security License Level 2 or higher required) Company...
  • 5/13/2024 12:00:00 AM

M
Registered Nurse- Neonatal ICU Level III Katy
  • Memorial Hermann Health System
  • Katy, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 5/13/2024 12:00:00 AM

M
Mammography Tech PT, The Woodlands Breast Center
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 5/13/2024 12:00:00 AM

E
Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 5/13/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$96,866 to $132,176

Customer Information Center Manager in Atlantic City, NJ
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
December 08, 2019
Customer Information Center Manager in Chattanooga, TN
Do you need more information about this building and its related companies.
December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
January 19, 2020