Customer Information Center Manager jobs in Massachusetts

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our health care system. By joining CHIA, you'll dive into health care data, revealing invaluable trends and insights, and play a pivotal role in evidence-based decision-making. 

Our work directly impacts the health care system, supporting the development of data-driven policies that aim to improve the quality and equity of care, while keeping costs affordable for Massachusetts families. We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others. 

Join us at CHIA and be a driving force in health policy impact! We seek a Manager to lead project management, provide content expertise, and support the development of new analytic methodologies within our dynamic Health Informatics and Reporting team. 

As a Manager at CHIA, you will have the opportunity to: 

1. Drive Evidence-Based Policy Development: 

Harness your expertise in health policy analysis to delve into a diverse spectrum of healthcare enrollment, expenditure, and quality data, including the recently enhanced Massachusetts All-Payer Claims Database. Take a leading role in overseeing sophisticated analyses, leveraging CHIA's robust data sources to derive pivotal insights that directly inform the development and evolution of health policies and initiatives.  

2. Direct Complex Project Initiatives: 

Exhibit strategic leadership in project management, overseeing the implementation of detailed work plans that contribute to organizational excellence. Your role involves steering projects to successful completion within defined timelines, employing a nuanced understanding of streamlined and efficient processes.   

3. Mentor and Elevate Analytical Teams: 

Guide and mentor a team of analysts, instilling a culture of excellence in creating, planning, and delivering high-impact analytical products. As a manager, optimize the team's utilization of CHIA's data resources and other assets, fostering collaborative efforts that lead to meaningful outcomes.   

4. Uphold Data Rigor and Accuracy: 

Take a leading role in promoting advanced practices related to documentation, data quality assurance, and management. Your attention to detail and commitment to precision will be instrumental in upholding the integrity of our data and analyses. This commitment plays a crucial role in producing reliable insights that contribute significantly to evidence-based decision-making in health policy. 

Here are the important qualifications we are looking for: 

1. Analytic Innovator: Demonstrate a proven ability to develop new analytical projects that inform external stakeholders on fundamental research and policy domains. Your creative approach to problem-solving will contribute to impactful initiatives and drive positive change. 

2. Proven Data Strategist: Showcase your strong data management skills, including the ability to query, manipulate, organize, and analyze different datasets. Proficiency in data tools and techniques (e.g., R, SAS, or SQL) will enable you to oversee the work of analysts and support unlocking key insights.  

3. Logical Thinker: Exhibit the ability to synthesize and interpret complex information and concepts logically. Your analytical mindset will enable you to extract meaningful insights from data and communicate them effectively to different types of audiences.  

4. Tech-Driven Professional:  Familiarity with data visualization and business intelligence tools (like Tableau or Power BI) will be an advantage. Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, is essential.  

Additional Qualifications: Professional Development Opportunities Available! 

1. Educational Foundation: Possess a bachelor’s degree in social sciences, public policy, public health, or a quantitative field, providing the necessary foundational skills for success in this role. 

2. Specialized Expertise: Bring at least four years of professional experience, focusing on at least three years of demonstrated proficiency in working with health care claims or encounter data to address policy questions. 

3. Effective Communication: Demonstrate excellent written and verbal communication skills, with an ability to articulate complex technical issues clearly and persuasively. Engage stakeholders and foster collaboration through compelling communication. 

Total Compensation:

At CHIA, we value the diverse needs and circumstances of our employees. We believe in fostering a flexible and collaborative work environment that promotes work-life balance. 

We have implemented a hybrid model that combines the benefits of in-person and remote work opportunities. You’ll work in person with your teammates on two designated days per week at our office at 501 Boylston Street, Boston, with the flexibility to work remotely on the other days. We provide accessible and inclusive work arrangements that support our employees’ well-being and productivity.  

This position will remain open until filled. We value the talent and expertise you bring to the table, so we offer a competitive full-time salary range commensurate with experience. 

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition Benefit for employee and spouse at state colleges and universities
• Extended Illness program participation
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

Together, let's embark on a journey of meaningful impact in healthcare. We invite you to take a chance on CHIA, where your expertise will shape the future of healthcare in Massachusetts.

Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a healthier Commonwealth.

Apply now and be part of our transformative journey at CHIA!

We value the talent and expertise you bring to the table, so we offer a competitive salary range of $95,000-$105,000 for this position. 

Together, let's embark on a journey of meaningful impact in health care. We invite you to take a chance on CHIA, where your expertise will shape the future of health policy in Massachusetts. 

Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a stronger Commonwealth. 

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.