Customer Information Center Manager jobs in Maryland

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr. Information Systems Security Manager (ISSM)
  • iNovex Information Systems
  • Columbia, MD FULL_TIME
  • Job Brief

    iNovex is seeking a Sr. Information Systems Security Manager (ISSM) to serve as a Subject Matter Expert and provide daily oversight and direction to ISSO's, while also performing day-to-day and provide guidance & support to the ISSO community.

    Job Description

    ORANGE you glad that you chose iNovex?

    iNovex was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals.

    Join us on this journey as we execute this new mission-critical contract providing Cybersecurity Expertise and Risk Management.

    Your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through Security Engineering, Vulnerability Testing, Penetration Testing, Risk Management and Assessment, Insider Threat Analysis, and IT Policies and Procedures by improving, protecting, and defending our Nation's Security.


    The
    Sr.Information Systems Security Manager (Sr. ISSM) will serve as a Subject Matter Expert and provide daily oversight and direction to ISSO's, while also performing day-to-day and provide guidance & support to the Information System Security Officer (ISSO) community. In this role, you will be a leader and apply your expertise in security management to provide:

    • Support for proposing, coordinating, implementing, and enforcing security policies, standards, and methodologies.
    • Manage changes to systems and assess the security impact of those changes. Manage the process and preparation of documentation reviews i.e. System Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and System Requirements Traceability Matrices (SRTMs).
    • The Sr. ISSM will provide Security Management and perform day-to-day security operations of the system. They will collaborate and assist the ISSEs and ISSOs on the team with evaluating security solutions.
    • Manage the performance of vulnerability/risk assessment analysis and configuration management (CM) for security software, hardware, and firmware.
    • Extensive experience in Risk Management Framework (RMF) process and DoD Information Assurance Certification and Accreditation Process (DIACAP).

    Education & Clearance Requirements:

    • BS & 12 yrs of relevant experience
    • Candidatewill be required to successfully complete a background investigation
    • 8570 IAM Level II Certification

    The Sr. Information System Security Manager (ISSM) shall possess the following capabilities:

    • Perform requirements gathering and functional analysis to identify required tasks and their interrelationships.
    • Provide supervision and management support to the engineering staff to design, develop, engineer, and implement solutions to security requirements.
    • Interact with customers, IT staff, and high-level corporate officers to define and achieve required Cybersecurity objectives.
    • Plan, coordinate, and implement IT security programs and policies.
    • Perform risk assessments and analysis and gather and organize technical information including mission goals and needs, existing security products, and ongoing security programs.
    • Provide administrative and technical cybersecurity assistance / support to the Program Managers, while also collaborating with the Engineers on systems integration and life cycle requirements.

    We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


     

  • 28 Days Ago

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Contracts Manager
  • iNovex Information Systems
  • Columbia, MD FULL_TIME
  • Job Brief The Contracts Manager shall be a customer-focused government business manager with experience excelling at supporting operational teams with contracts, client accounts, growth strategy plann...
  • 13 Days Ago

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Service Technician, Compressor Technique - Frederick, MD
  • Atlas Copco Compressors LLC -North America Customer Center
  • Frederick, MD FULL_TIME
  • Service Technician, Compressor Technique - Frederick, MD Functional area: Service Country: United States City: Frederick Company name: Atlas Copco Compressors LLC Date of posting: Apr 1, 2024 Our solu...
  • 2 Days Ago

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Manager, Talent Acquisition
  • FYI-For Your Information, Inc.
  • Silver Spring, MD FULL_TIME
  • The Talent Acquisition Manager is responsible for leading the company’s cradle to grave talent acquisition strategy. You will have responsibility for the complete lifecycle recruitment process includi...
  • Just Posted

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Deployment Project Manager
  • iNovex Information Systems
  • Columbia, MD FULL_TIME
  • Job Brief PMP certification, Deployment Planning, Resource Allocation. Job Description We're searching fortalented individuals who provide intelligence, engineering, and mission management expertise f...
  • 1 Day Ago

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Technical Project Manager 3
  • iNovex Information Systems
  • Columbia, MD FULL_TIME
  • Job Brief Allocating resources, reviewing earned value, financial reporting. Job Description We're searching fortalented individuals who provide intelligence, engineering, and mission management exper...
  • 2 Days Ago

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Event Security Staff - Connecticut Convention Center
  • BEST Crowd Management
  • Hartford, CT
  • Job Title: Event Security Staff - Connecticut Convention Center Company: BEST Crowd Management Location: Hartford and Ne...
  • 4/26/2024 12:00:00 AM

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Event Security Guard - Moody Center
  • BEST Crowd Management
  • Austin, TX
  • Job Title: Event Security Guard - Moody Center Company: BEST Crowd Management Location: Austin, TX Pay: $17 / hr Job Typ...
  • 4/26/2024 12:00:00 AM

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Full-Time Security Officer - Moody Center
  • BEST Crowd Management
  • Austin, TX
  • Job Title: Full-Time Security Officer - Moody Center (Texas Private Security License Level 2 or higher required) Company...
  • 4/26/2024 12:00:00 AM

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Recreation Sales Specialist
  • Commercial Recreation Specialists
  • Would you like to “inspire the human spirit through recreation”? Would you like to provide “recreation solutions that dr...
  • 4/26/2024 12:00:00 AM

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Information Technology Project Manager
  • Brooksource
  • Lansing, MI
  • Project Manager - Intermediate Lansing, MI *Hybrid model -- 1-2 days/week in person* Long Term Contract As the project m...
  • 4/26/2024 12:00:00 AM

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Corrugator Supervisor - Evening
  • Hood Container Corporation
  • Houston, TX
  • Our Story: Hood Container Corporation is a family-owned, mill to market company specializing in containerboard and kraft...
  • 4/26/2024 12:00:00 AM

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Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Peabody, MA
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/26/2024 12:00:00 AM

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Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Pennsauken, NJ
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/26/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$102,680 to $140,110

Customer Information Center Manager in Atlantic City, NJ
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
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January 19, 2020