Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
iNovex is seeking a Sr. Information Systems Security Manager (ISSM) to serve as a Subject Matter Expert and provide daily oversight and direction to ISSO's, while also performing day-to-day and provide guidance & support to the ISSO community.
ORANGE you glad that you chose iNovex?
iNovex was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals.
Join us on this journey as we execute this new mission-critical contract providing Cybersecurity Expertise and Risk Management.
Your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through Security Engineering, Vulnerability Testing, Penetration Testing, Risk Management and Assessment, Insider Threat Analysis, and IT Policies and Procedures by improving, protecting, and defending our Nation's Security.
The Sr.Information Systems Security Manager (Sr. ISSM) will serve as a Subject Matter Expert and provide daily oversight and direction to ISSO's, while also performing day-to-day and provide guidance & support to the Information System Security Officer (ISSO) community. In this role, you will be a leader and apply your expertise in security management to provide:
Education & Clearance Requirements:
The Sr. Information System Security Manager (ISSM) shall possess the following capabilities:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.