Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a dynamic role that requires strong communication skills, the ability to analyze customer needs, and the capability to manage multiple tasks simultaneously.
Responsibilities:
- Assist customers with making reservations for rental equipment via phone /in person
- Assist customers with rental process (pick up/return)
- Assist customers in resolving any issues that may arise during rental process
Qualifications:
- Previous experience in customer service or a related field is preferred but not necessary,
WE WILL TRAIN YOU!
- Excellent verbal and written communication skills in English
- Strong problem-solving skills with the ability to analyze customer needs and provide appropriate solutions
We offer competitive compensation and opportunities for career advancement. If you are passionate about delivering exceptional customer service and thrive in a team-oriented environment, we would love to hear from you. Apply now to join our dedicated Customer Service Representative team!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person