Customer Information Center Manager jobs in Michigan

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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RN Case Manager - No Holidays or Weekends
  • The Information Center, Inc.
  • Taylor, MI FULL_TIME
  • Registered Nurse (RN) Case Manager
    Organization: The Information Center (non-profit)
    Position: Full-Time
    Location: Out-Wayne County (Headquarters in Taylor, MI)


    TIC makes the commitment to positively impact the health and well-being of older adults, adults with disabilities, and caregivers. The goal of our staff is to work in partnership with our clients and their families to help them achieve their highest quality of life through teamwork, integrity and respect. 



    We have an exciting opportunity for an RN Case Manager to join our team of talented professionals. As an RN Case Manager in the MI Choice Medicaid Waiver Program, you will be responsible for:


    Conducting case management assessments to identify areas of need and service preferences, including determination of frequency and duration of support services required under the care plan;


    Demonstrating strong critical thinking skills when conducting home visits and community outreach as needed to help engage participants, identify needs and barriers, and assure access to services and supports;


    Linking consumers to community services and supports based on the needs and preferences identified in their Individualized Plans of Service;


    Working with family members and other allies to maximize available informal support systems; and


    Documenting all face-to-face service activity and phone contact pertaining to program participants.


    Assisting program participants with general Medicaid paperwork.


    Candidate Qualifications:


    Must be able to help consumers identify their service needs and preferences and helping them build on their individual strengths, resources and supports;


    Must be able to work independently, demonstrating effective organizational, verbal and written communication skills;


    Must have a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs of diverse experiences of our population;


    Must be accurate, conscientious and flexible with attention to detail;


    Must have a willingness to work in a team environment;


    Must be licensed by the State of Michigan to practice; and


    Must have reliable transportation and the ability to travel throughout out-Wayne County.  


                  
    TIC believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, flexible scheduling opportunities, a team-oriented work environment and much more! Please complete our on-line application and submit your resume for immediate consideration.  Thank you and we look forward to hearing from you.  


    The Information Center is an Equal Opportunity and Affirmative Action Employer.

  • 1 Month Ago

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Contact Center Customer Advocate Victory Automotive Group is family owned and operated,...
  • 3 Days Ago

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Contact Center Supervisor
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • JOB DESCRIPTION: Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critic...
  • 17 Days Ago

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Customer service representative
  • DHAL INFORMATION SYSTEM
  • Detroit, MI FULL_TIME
  • Position : Customer ServiceRepresentative Location : Detroit MI Duration : Contract Pay Rate 14.00 h / r Job Designation : Responding to customer inquiries in a timelyand accurate way via phone email ...
  • 20 Days Ago

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Business Development Lead Representative
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each ...
  • 15 Days Ago

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Medicaid Eligibility Specialist
  • The Information Center, Inc.
  • Taylor, MI FULL_TIME
  • GENERAL SUMMARY: Responsible for all activity related to Medicaid Eligibility, including applications and redeterminations. Acts as liaison between TIC and MDHHS. Responsible for submitting participan...
  • Just Posted

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Hudson Warehouse Supervisor - Located in Orlando International Airport
  • Hudson Group
  • Orlando, FL
  • Located in Orlando International Airport WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson ...
  • 3/28/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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PRN CT Tech, Nights Sienna CCC
  • Memorial Hermann Health System
  • Missouri City, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Event Staff / Security - Barclays Center
  • BEST Crowd Management
  • Westbury, NY
  • Job Title: Barclays Center - Event Staff / Security Company: BEST Crowd Management Location: Barclays Center Pay: $20.80...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Pediatric CVOR Scrub RN Full-Time Evenings
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Advanced Heart Failure ICU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$98,454 to $134,350

Customer Information Center Manager in Atlantic City, NJ
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
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January 19, 2020